Technical Support

3 weeks ago


Swindon, United Kingdom RGB Communications Limited Full time

Job title: Technical Support

Reporting to: Managing Director

Overview:
Working within our team offering technical support to a customer network of
AV Integrators and Custom Installers. Products categories include: control system, lighting, audio/video switching and networking.

Key responsibilities and accountabilities:
Technical Support:

- Take in-coming support calls from customers
- Give technical advice and resolve issues
- Screen share with customers where necessary
- Ensure we give the best possible support service

Training:

- Deliver technical training courses

Admin/SAP:

- Service calls o Enter service calls on SAP o Keep SAP service records updated
- Facilitate advance replacement o Check stock o Gain authorisation o Send advance replacement unit o Liaise with Vendor for replacement o Ensure faulty unit is returned
- Keep returns records up to date
- Expenses o Ensure your company credit card receipts are submitted by the

5th working day of the month for approval to Finance o Ensure you complete expenses form and submit by the 5th working day of the month for approval to Finance

Communication:

- Vendor o Liaise re RMAs o International shipping
- Use Vendor technical support - when cannot resolve an issue internally o Dealer portal

Technical Marketing:

- Exhibitions o Attend and assist on stand
- Demonstration Facilities o Ensure latest products are installed in all demo facilities o Keep all demonstration facilities fully functional o Make recommendations of complimentary equipment for demonstration facilities
- Written o Assist with technical aspects of E-Shots o Assist with technical aspects of marketing blurb o Assist and monitor ‘social marketing’ efforts

Behavioural
- Ensure that you behave in a professional and respectful manner on all occasions
- Dress appropriately for your position (as per dress code)

**Salary**: £25,000.00 per year

**Benefits**:

- Company pension

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Loyalty bonus

Ability to commute/relocate:

- Swindon, SN2 7JQ: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Reference ID: Tech Support
Expected start date: 01/06/2023



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