Depot Operations Supervisor

Overview:
**Who We Are**

Wiltshire Farm Foods have been cooking and delivering delicious and nutritious frozen meals for over 25 years. We are the UK's leading home meal delivery service, with a predominantly older and vulnerable customer base.

We have depots across the UK providing customer service call centre and distribution in a specific local geographic territory.

More than a delivery service, we make a real difference to the lives of our customers through providing excellent service and nutritious food delivered 6 days a week.

**The Role and the Team**

The Depot Operations Supervisor reports to the Retail Sales & Operations Manager (RSOM) who has overall responsibility for the depot and service across:

- Customer Services
- Delivery fleet
- Cold store Warehouse

This role is 40 hours per week, working any 5 of 6 days (closed Sundays.)

We offer a competitive hourly rate of **£12.73 per hour**

+ 33 days annual leave (including bank holidays)

+ company bonus scheme

+ a selection of other company perks including discounted meals

We’re proud to be a Living Wage employer and member of the Ethical Trading Initiative.

We support British food and farming and operate a successful programme of waste reduction and resource efficiency across our whole business.

**Responsibilities**:

- An integral member of the leadership team, you’ll model the passion and commitment to deliver outstanding service to our customers.
- You will help to drive the consistent delivery of established processes and operational standards.
- You’ll track the team’s performance against achieving daily, weekly and monthly targets.
- Developing both the operational performance of the depot and the skills of your team will be a key aspect of the role.
- The Depot Operations Supervisor has responsibility for areas such as health & safety, stock management, local delivery fleet management and facilities maintenance.
- You’ll be ready and willing to get involved in the day-to-day tasks if needed, including deliveries (so a full UK driving licence is essential.)

Qualifications:
This is a great opportunity for someone to grow their management skills and gain experience in different aspects of business delivery.

**Essential Skills & Experience**:

- Experience in a supervisory role - leading and motivating a team to achieve shared objectives
- Strong communication skills
- Customer service ethos
- Confident using IT systems
- Strong influencing skills
- Able to understand and influence KPIs
- Problem solving skills
- Full driving license

**Desirable Skills **& Experience**:

- Previous experience of leading a team within a retail, wholesale, customer service or operational/logistics environment
- Some knowledge of commercial / P&L / budget management
- Health & safety training
- Food safety training
- Coaching skills
- Experience of developing a team
- Experience of implementing operational policies and processes

**Personal Qualities**

A can-do attitude, a positive outlook, and the tenacity to deliver results.

A team player, able to both lead and follow, with a clear focus on delivering the best experience possible for the customer.
- A strong leader who inspires trust in their team
- Can communicate well with everyone in order to deliver the ‘day job’
- Coaches the team to improve every day
- Takes accountability
- Sets the bar in terms of what is acceptable in terms of standards and service
- Fosters and develops strong working relationships within the team and the wider business
- Has a real passion for making a real difference in the community
- Ensures that the customer is at the heart of every decision
- Passion, energy, commitment, and the ambition to succeed
- Willingness to lead from the front - role-model the way and be ‘hands-on’ to support the team in carrying out their roles when required whether that’s driving a delivery van or picking in the cold store

As this role involves working with elderly and vulnerable customers, it is exempt from The Rehabilitation of Offenders Act 1974 and requires an Standard DBS Disclosure.
- Guidance about whether a conviction or caution should be disclosed can be found on the Ministry of Justice website.