Business Administration Apprentice

3 weeks ago

BurnhamonSea, United Kingdom Symphony Healthcare Services Full time

**Job summary**

Burnham & Berrow Medical Centre are seeking an apprentice to provide general assistance to the practice team, dealing with patients, clinical staff and colleagues in an efficient and polite manner.

The apprentice will work towards a Level 3 Business Administrator standard supported by Somerset Skills & Learning. The apprenticeship will take 18 months with a training salary of £12,709.86 per annum and the benefit of an NHS or Nest pension.

**Main duties of the job**

Receive, assist, and direct patients in accessing the appropriate service or healthcare professional and undertake a variety of administrative duties to assist in the smooth running of the Practice.

We are looking for someone with the ability to demonstrate empathy, sensitivity, and compassion to the needs of the service users and carers. You will be flexible and willing to support all teams within the practice with the ability to listen accurately and respond appropriately.

You will be required to work at both Burnham Medical Centre, Love Lane and Berrow Health Campus, Brent Road. Please consider how you will travel to the place of work, particularly if you rely on public transport.

**About us**

Symphony Healthcare Services Ltd. is a growing primary care organisation based in Somerset which aims to improve and develop the best patient-centred care and services in the country, and we are embracing change within general practice by implementing new and innovative models of care.

If you are passionate about delivering outstanding healthcare and share our values, join us to support the achievement of our goals.

**Job description**

Responsible for the Practice Welcome request

Identify and book appointments and home visits in line with practice protocols, including cross-organisation bookings

Search for, register if necessary and book onto the computer system patients as they present at the desk

Deal with enquiries, signposting, and requests, either face to face or over the telephone from a variety of external sources, such as patients, relatives, clinical team, hospital, pathology, and work colleagues

Deal with distressed/aggressive patients safely and appropriately as they present at the desk or over the telephone

Be able to prioritise patients in need of urgent medical attention who present to reception in person or telephone in and direct them to the correct clinical intervention/appointment

Deal with requests from patients and GPs for emergency calls, following protocol and dialling 999 as required

Maintain an overview of the waiting areas, informing patients of any known delays and ensuring the area remains in a neat and tidy condition

Follow up hospital appointments, test results etc. and act upon messages on the system from the medical team

Record visit requests and alert duty doctor according to practice policy

Receive urgent results as they come in from the pathology department at the hospital. Liaise with GP and contact patients with information

Handle specimen samples from patients appropriately

Open up/lock Practice premises and maintain security in accordance with Practice protocols

Ensure telephone system has been transferred correctly to out of hours message

General daily administration tasks such as scanning, filing, retrieving paperwork, photocopying, and faxing

Hand completed repeat prescriptions to patient and check name and address

To initially handle patient complaints by providing relevant information and by informing the Practice Manager as to the nature of any complaints, including informally made complaints

Carry out inputting and alterations to computer records, including but not limited to change of addresses, message books and any other admin tasks as they arrive

Complete new patient registration process as requested and with appropriate training

Assist in contacting patients who fall in to the various Target areas as requested

Advise patients of relevant charges for private services and accept payments/issue receipts

Clear and re-stock consulting rooms if required (including stationery and prescription paperwork)

Keep all areas of the building, noticeboards, and leaflet dispensers tidy

Attend ancillary and other staff meetings and training courses as required

Participate in an annual appraisal

To assist with the provision of cover for colleagues absences (leave and sickness absences)

Offer general support to the practice and project a positive and friendly image to patients and other visitors

To assist with any other duties that may be required to ensure the smooth running of the practice

**Person Specification**

**Qualifications - Essential**
- GCSE or equivalent English & Maths (Grade A*-C/9-4)

**Knowledge and Skills - Essential**
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Team working
- Initiative
- Non judgemental
- Patience
- Works well under pressure

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