Warehouse Quality Assurance Facilitator

2 months ago

Carnforth, United Kingdom Havwoods Limited Full time

**Job title**:Warehouse Quality Assurance Facilitator

**Location**:Carnforth, UK

**Terms**:Permanent - 08:00 - 17:00 (Monday to Friday)

**Report to**:Warehouse Manager

**About us**:Established in 1975 by the Whiley family, Havwoods’ is committed to quality, expertise and service with a passion for design which has made us a global premium wood flooring company servicing architects, specifiers, contractors and end users around the world. Havwoods operates directly in the UK, Australia and North America, with distribution partners supporting the rest of the world.

**Our Values**:Havwoods embodies the values and standards of quality that you would

expect from a family run, artisan business. With a proud tradition that stems back six decades, Havwoods’ core values have always guided our

company.

Our ambition and passion ensure we treat all our stakeholders with the
values embedded since Havwoods first began.

**Results**:We strive for excellence & deliver impact.

**Heart & Soul**:We are passionate about helping our customers bring their design aspirations to life.

**Integrity**:We demonstrate our integrity through our strong commitment to doing business the right way.

**Collaboration**:We encourage and motivate our teams, empowering them to be accountable.

**Quality **We focus on continuous improvement and innovation.

Last Updated 23/01/23

**About the Role**:
Reporting into the Warehouse Manager, the Warehouse Quality Control Facilitator will be responsible for the day-to-day quality control in the warehouse, from goods receipt to despatch. The role also includes the timely processing of returns and the management of inbound and outbound samples

The role holder will have to have an eye for detail and be able to use their judgement in order to assure the quality of materials passing through the warehouse. The role holder will also have to be tenacious, highly organized and competent in order to resolve materials issues related to customer service in a timely manner and to the satisfaction of the customer. This role also includes acting as a back-up for the Warehouse Manager

**Responsibilities**

**The successful client will be primarily responsible for the following key areas**:
**1. Quality Control Checks**
- Check and document goods received according to the goods-in quality control procedure
- Check and document outbound goods according to outbound quality control procedure
- Liaise with Purchasing & Technical on supplier stock issues eg. faulty stock

**2. Returns Processing**
- Check stock returns and allocate according to sale ability as clearance waste.
- Repack returned stock if saleable
- Put all returns away correctly away in the correct BIN locations
- Monitor returned/damaged goods for recurring issues

**3. Samples Administration**
- Take ownership of any supplier samples from goods in and Liaise with Purchasing
- Pick all samples orders for Earls Barton & Sales requirements
- Assist with clearance products, making sure correct amount on OGL and prepare goods and/or samples ready for delivery
- Cut and store supplier samples

**4. General Warehouse Duties**
- Keep good housekeeping and cleanliness in warehouse aisles
- Maintain accurate bin location labels on racking
- Label and put profiles away in correct locations
- Complete stock checks/ pack sizes in the warehouse for sales staff/ Purchasing
- Support daily stock cycle counting
- Support warehouse team when short staffed/busy
- Deputise for Warehouse Manager
- Site health and safety procedures are adhered too. Concerns and near misses must be reported to line manager

**KPIs**:
Fulfilment
- Warehouse Productivity
- Picking Accuracy
- Stock Accuracy
- Damage

Last Updated 23/01/23
- Customer complaints
- Safety record

Product
- Product packaging and protection
- Safe storage of product
- Quality control
- Returns process
- Samples delivery

**Skills & Experience**:

- Experience in warehouse operations
- Accurate administration skills.
- Excellent written and verbal communication skills
- Good IT skills, including a good working knowledge of Excel
- Structured approach
- A good team player, willing to be flexible and support team members to achieve a common goal for the customer or the business
- Fork Lift/Counterbalance and Reach truck license
- Leading others
- Communicating with impact
- Planning & Delivering
- Building Networks
- Creating efficiencies
- Accepting and acting upon criticism
- Acting reliably and ethically

Last Updated 23/01/23

**Salary**: £20,000.00-£30,000.00 per year

**Benefits**:

- On-site parking

Flexible Language Requirement:

- English not required

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

Ability to commute/relocate:

- Carnforth: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Warehouse experience: 1 year (preferred)

Work Location: One location

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