Tribunal, Mediation and Complaints Officer

2 weeks ago

London, United Kingdom Akton Recruitment Ltd Full time

**Tribunal, mediation and complaints officer**
**£350/Day**
**Location: Enfield**
**Job Overview**:

- Lead, manage and motivate the team to deliver high performance
- Ensure that corporate/departmental people practices are understood and implemented within your service
- Effectively manage budgets and projects within your service ensuring effective cost management and prioritisation
- Monitor and evaluate your team's performance and recommend areas for improvement based on evidence
- Coach and support staff to develop
- Recommend areas for service improvement based on relevant data and information
- Communicate effectively with elected members and other partners/stakeholders
- Collaborate constructively with partner organisations and other stakeholders including internal services and colleagues
- Build a culture of trust in your team
**Main Responsibilities**:
1. Plan and organise work to ensure the delivery of those aspects of the service for which responsible. Ability to work with minimum supervision, balancing using own initiative against need to seek management guidance. Ability to work to tight statutorydeadlines, be flexible in approach and have good general IT skills.
2. Negotiate with outstanding written and verbal communication skills & a strong eye for accuracy & detail
4. To lead on any developments in disagreement resolution/ mediation/ tribunal practice related to the SEND Reforms
5. Undertake / support consultation procedures. Identify issues, resolving as appropriate and escalating complex problems if necessary.
6. Oversee and manage all complaints (including Ombudsmen, MP/member enquires) in an efficient manger ensuring that all correspondence is responded to in a timely manner and responses are of the highest quality.
7. Collate process and analyse complex information. Ensure all required records and information are maintained correctly. i.e.
8. Ensure information is managed efficiently and accurately & that data is recorded and stored in compliance with national standards and can only be shared, as appropriate, with other agencies.
9. Represent the Local Authority at SEND Tribunal Appeal hearings and mediations including drafting all pleadings and follow up case work.
**Experience**:
1. Ability to draft and prepare detailed correspondence and reports which are accurate in terms of content, grammar and spelling, using word processing & other packages to create professional documents extracting information from databases, Excel, EHCPs,tables etc

2. In depth knowledge and understanding of current SEN legislation, (including Children and Families Act, Equalities Act, SEND Code of Practice, SEND Regulations) with experience of legal or tribunal processes (SENDIST).

3. Experience of mediation and tribunal management in Special Educational Needs services for children and young people including experience of communicating with children, young people & their families concerning complex issues.

4. Experience of managing complex, challenging and sensitive cases / meetings in a multi-disciplinary setting with relevant stakeholders & ability to make informed decisions under short time constraints to contribute towards cross-partnership decisions oncomplex matters, with proven negotiation skills that achieve desired outcomes.

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