Care Coordinator
4 days ago
Whilst every effort has been made to outline the main duties and responsibilities of the post, it should be remembered that a document such as this does not permit every item to be specified in detail. Broad headings therefore may have been used, in which case all usual associated routines are naturally included in this job description.
Staff should not refuse to undertake duties not specified below but should record additional duties they feel need specific recognition. These will then be considered during supervision and again during annual appraisal.
Job Summary
They should be able to manage and provide relevant support to the care team and have excellent communication skills and work well under pressure. They should be professional, polite and attentive, whilst also being accurate and should be able to represent the business at a senior level, both internally and externally.
This position comes with the potential of further career development as well as interesting and satisfying professional challenges.
Job Responsibilities
- Participation in the out of office hours on call “back up” service as required on a rota basis.
- Assist and Manage the day-to-day operation of the Branch.
- Monitor the quality of the Service as directed by quality monitoring systems.
- Ensure home and office files are completed and updated, documenting any changes as necessary.
- Ensure new files are set up with the relevant documentation prior to the commencement of a new service.
- Attend Service User reviews as required.
- Complete care rotas for staff and service users ensuring that all daily care packages are completed and covered on a weekly basis.
- Ensure all Service Users receive a weekly rota with names and times when staff will be covering their calls. Notifying Service Users of any changes to their weekly rota.
- Ensure all Health & Safety procedures are implemented, monitored and reviewed.
- Ensure that the Company Policies and Procedures are available to all employees and are adhered too.
- Ensure all staff recruitment and selection, poor performance, sickness, absence and conduct issues are dealt with consistently and effectively, according to the Company’s Policies and Procedures.
- Ensure all disciplinary and grievance issues are dealt with promptly and in accordance with the Company’s policy and procedure. Carry out investigations and participate in hearings as required.
- To support the Branch Manager in the recruitment and selection of domiciliary care staff.
- Ensure all newly recruited care staff complete their induction training, ensuring competencies of all relevant paperwork.
- To liaise with the Branch Manager on all aspects of the service including, care packages and staffing issues.
- Conduct regular supervision sessions with care workers, completing relevant documentation and addressing matters arising appropriately.
- To assist the Branch Manager to produce business plans as required for consideration by the Care Service Director (Scotland).
- Assist the Branch Manager to ensure that Social Services care package agreements are in place prior to the commencement of the package.
- To assist the Branch Manager in ensuring contracts and funding arrangements are in place prior to the commencement of the package.
- In the absence of the Branch Manager, authorise annual leave and/or sick leave prior to sending to Head Office.
- To assist the Branch Manager in writing reports as and when required and to attend Service User reviews.
- To liaise with the service user, their families, social workers, GPs, CPNs, District Nurses and other key people regarding any care packages, ensuring their awareness is raised to any change of circumstance and/or to the initial assessments/care packages.
- Report any concerns to the Branch Manager regarding Health and Safety at work.
- To deal promptly and appropriately with any complaints received.
- To participate in any managers/staff meetings putting items forward for the agenda.
**Training and Development of Staff**
- To ensure that all staff are trained to the standards required and competent to provide the quality care required by individual service users.
- To complete the induction process for all care staff arranging shadow shifts, monitoring visits etc.
- Ensure all relevant updates are in line with Care Inspectorate’s standards and recommendations.
- Liaise with the staff team, raising awareness of new procedures, training requirements and the development of Services.
- Ensure that effective systems are in place to enable the identification of individuals' training needs.
- In liaison with the Trainer and SVQ Assessor develop and review annually the training plan for the service, taking account of existing needs and planned developments.
- In liaison with the Trainer and SVQ Assessor, ensure that effective strategies are in place to meet the identified training needs of staff.
- Participate in the provision of training to staff.
- To maintain all st
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