Customer Service Advisor

5 months ago


Ilkeston, United Kingdom Designer Carpet Full time

Designer Carpet is an online supplier of luxury carpets and made-to-measure rugs. We work closely with leading designer carpet brands to ensure we offer an extensive range of products delivered directly to the consumer. We are a dynamic company based in Derbyshire and pride ourselves on being an inclusive employer. You will be based in our Ilkeston Office and be a integral part of our Online Sales team.

Key Responsibilities
- Processing orders accurately and efficiently, to provide a positive customer experience.
- Help resolve any any issue and to deal with any complaints from customers
- Producing quotations, and following through to completion.
- To seek out opportunities for add on sales such as underlay, accessories and stain protection.

Essential Skills And Attributes
- Exceptional Customer Service.
- Strong interpersonal skills with excellent communication and listening skills.
- The ability to work independently.
- Excellent attention to detail.
- Flexibility to work in our on site showroom
- Previous retail sales experience.

**Benefits**:

- Pension.
- Working 5 days
- 20 days annual leave plus 8 bank holidays.
- Christmas period closure.
- Staff discount.
- Yearly salary review

**Job Types**: Full-time, Permanent

**Salary**: £23,000.00-£25,000.00 per year

**Benefits**:

- Casual dress
- Company pension
- Employee discount
- On-site parking

Schedule:

- Day shift
- Monday to Friday

Ability to commute/relocate:

- Ilkeston DE7 4RA: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Sales: 1 year (required)
- Carpet Retail: 1 year (preferred)

**Language**:

- English (preferred)

Work authorisation:

- United Kingdom (required)

Work Location: In person


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