Customer Care Co-ordinator

2 weeks ago


Ramsgate, United Kingdom Kent Recruitment Bureau Full time

Working for a family-owned Mechanical, Electrical and Plumbing sub-contractor with a projected £45m annual turnover. Located in the South East, the company has now been trading over 50 years. Based in the Customer Care Office, you will be working as part of a team providing excellent customer service when arranging Engineer visits to customers.

Customer Care Assistant General duties include:

- Log new customer calls, ensuring all client priorities are met
- Arranging appointments with clients/tenants
- Allocate work to the Engineers taking account of the client’s needs and requirements
- Ensure Engineers have sufficient and adequate workloads
- Update clients with outcomes following Engineers’ visits
- Preparation of reports following call-outs and chargeable works
- Order materials as necessary for the Engineers
- Maintain and build good relations with existing and new clients/tenants
- Upselling other servicing options when booking appointments

Key Skills and Experience:

- A minimum of 2 years experience of working within a Customer Care environment is essential
- Team working ability
- Good knowledge of Microsoft Office, including Outlook
- Professional and calm telephone manner
- A good communicator
- Excellent organisation skills

Customer Care Assistant Remuneration & Benefits
- Salary is negotiable depending upon experience.
- Five weeks paid holiday plus Bank Holidays
- Workplace pension scheme



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