Internal Regional Account Executive

1 week ago

Derby, United Kingdom Veolia Full time

**Location: Midlands based (flexible across the Midlands)**

**Salary - Competitive + Bonus**

**Hours - 40 Hours per week**

When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It’s why we’re looking for someone who sees the world in a similar way to take up an exciting role as an Internal Regional Account Executive based in the Derby and Cannock area.

Because of our responsibility when it comes to leading change, resourcing takes every single one of us, and this is how you can play your part. If you’re an experienced professional looking to work within a high performing team supporting Veolia's ‘purpose’ of Ecological Transformation, this role will suit you perfectly.

We know that everyone here at Veolia can help us work alongside our communities, look after the environment in small and big ways, and contribute towards our inclusive culture.

**What will you be doing?**

To directly support our ‘blue chip’ Regional Account Customer base, offering first class support to them. This will be through offering our customers an enhanced process where we can identify and explore alternative solutions to offer best value and best practice. You will also be the primary contact for a portfolio of customers along with supporting the Regional Account Managers during periods of holidays and absence.
- Initial point of contact for our Regional Account Customer base
- Escalation point for our Regional Account Customer base
- Providing a professional and timely response to all customer enquiries ensuring an efficient and effective resolution is delivered
- Record all customer communication within a CRM system
- Ensuring performance compliance in line with the agreed KPIs.
- Escalation of any key issues in a prompt manner.
- Assisting with monthly and ad hoc customer reporting
- Attending customer meetings with the Regional Account Managers
- Building a strong relationship and rapport with with key stakeholders both internal and external
- Attend customer events
- Any other duties as reasonably practicable.

**What are we looking for?**
- An individual with excellent communication and interpersonal skills to provide industry-leading customer service to all internal and external customers.
- Somebody who is self motivated and has the ability to work under their own initiative
- A team player who shows resilience and passion
- Ability to prioritise and organise and manage time effectively
- Experience of working in a fast paced environment
- Waste industry and telephone account management is desirable but not essential
- Being comfortable to prepare and present to stakeholders and customers
- To have an understanding of complex contracts
- Excellent objection handling skills and the ability to negotiate when needed
- Financial acumen is desirable
- Someone who shares our passion for the Environment and Ecological Transformation
- Being customer centric in all they do

**Our promise to you**

Here at Veolia, we know that a genuinely good role goes both ways.

So alongside your salary, there is a bonus scheme set against personnel objectives, you’ll get 25 days of holiday alongside an extensive benefits package, which includes our market-leading pension and share scheme, alongside a range of employee discounts. Also to help you further, we provide mental health and financial support, so you can lean on us whenever you need to.

**Benefits**:

- Life insurance

Schedule:

- Monday to Friday

Work Location: In person

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