Online Customer Service
3 weeks ago
The Fat Butcher is keen to recruit an Customer Services and Sales Executive
This is an exciting role to help develop the brand and business.
We have a database of 65,000 customers who we would like to nurture and convert back into sales as well as develop new customers
**Some key duties**
- Make outbound customer calls to promote and sell a product or service
- Consolidate existing customer base while building new customer base
- Record outbound call history and customers response in detail
- Ensure customer follow-up all the time
- Monitor competitors’ products or services and create selling strategies for own products or services
- Handle customer needs and requirements
- Respond to customer inquiries and resolve
- Refer customers’ needs or inquiries to appropriate departments like sales, marketing, administrative or other departments
- Assist and support sales, marketing or other departments in handling customer requests and needs
- Liaise with the butchers on any issues or comments
- Produce weekly reporting on sales, comments and suggestions
- Assisting customers in placing orders and any potential upsells
- Providing a follow-up phone call to the customers to ask if they are satisfied. The feedback should be documented to assist in improving the company's services.
- Day to day admin
**Qualifications**
- Experience in a retail, butchers or similar environment
- Experience in both incoming and outgoing sales
- Experience in all office based software
- Maintains excellent writing and language skills.
**Job Types**: Full-time, Permanent
**Salary**: £25,000.00-£30,000.00 per year
**Benefits**:
- Company pension
Schedule:
- Monday to Friday
Supplemental pay types:
- Commission pay
Ability to commute/relocate:
- Seaton Delaval: reliably commute or plan to relocate before starting work (preferred)
**Experience**:
- Sales: 2 years (preferred)
- Customer service: 2 years (preferred)
Work Location: Hybrid remote in Seaton Delaval
Expected start date: 11/12/2023
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