Online Customer Service

3 weeks ago


Seaton Delaval, United Kingdom The Fat Butcher Full time

The Fat Butcher is keen to recruit an Customer Services and Sales Executive

This is an exciting role to help develop the brand and business.

We have a database of 65,000 customers who we would like to nurture and convert back into sales as well as develop new customers

**Some key duties**
- Make outbound customer calls to promote and sell a product or service
- Consolidate existing customer base while building new customer base
- Record outbound call history and customers response in detail
- Ensure customer follow-up all the time
- Monitor competitors’ products or services and create selling strategies for own products or services
- Handle customer needs and requirements
- Respond to customer inquiries and resolve
- Refer customers’ needs or inquiries to appropriate departments like sales, marketing, administrative or other departments
- Assist and support sales, marketing or other departments in handling customer requests and needs
- Liaise with the butchers on any issues or comments
- Produce weekly reporting on sales, comments and suggestions
- Assisting customers in placing orders and any potential upsells
- Providing a follow-up phone call to the customers to ask if they are satisfied. The feedback should be documented to assist in improving the company's services.
- Day to day admin

**Qualifications**
- Experience in a retail, butchers or similar environment
- Experience in both incoming and outgoing sales
- Experience in all office based software
- Maintains excellent writing and language skills.

**Job Types**: Full-time, Permanent

**Salary**: £25,000.00-£30,000.00 per year

**Benefits**:

- Company pension

Schedule:

- Monday to Friday

Supplemental pay types:

- Commission pay

Ability to commute/relocate:

- Seaton Delaval: reliably commute or plan to relocate before starting work (preferred)

**Experience**:

- Sales: 2 years (preferred)
- Customer service: 2 years (preferred)

Work Location: Hybrid remote in Seaton Delaval

Expected start date: 11/12/2023



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