Client Success Manager

3 weeks ago

Maidstone, United Kingdom Your Prime Recruitment Full time

**Client Success Manager**
- **Onboarding Specialist / Implementations Consultant / Client Services Consultant**_

LocationMaidstone, Kent. Hybrid or Remote (with occasional travel to clients across UK & Ireland)

**Salary**:50k to 60k (DOE)

Do you have a natural flare and enjoy sharing your knowledge, mentoring, and training individuals? Get in touch. Have the privilege of working in such an amazing global leading company which are constantly expanding and joining a close knit team of ImplementationConsultants.

Your role involves project management and consultancy to assist clients with the implementation of the clients software and solutions. You will be involved with the Sales & Marketing, Technical Support, Product Management and Business Support teams to ensurethe client's onboarding process is delivered in the best possible way.

Your responsibilities:

- You will be part of the Education & Media team so you will be responsible for maintaining existing training methods and creating new ways for online training services.
- To build and maintain relationships with the clients and help and assist train all new and existing clients on the software and processes. (Occasional travel to UK & Ireland clients may be required for in house training with them).
- Support the sales team and provide pre-sales support such as review client reporting requirements, query handling and preparation of commercial proposals.
- To assist the manager in maintaining and developing suitable training materials for use of companies training courses.
- Liaise with the clients face to face or virtually to provide all training and mentoring where required.
- You will also be the hands-on support to internal training for the employees / staff on product updates and where else required.

Essential:

- **A formal full or part qualification in accounting or been in an accountancy role.**:

- **Happy to travel frequently with work.**:

- Understanding of Auditing.
- Strong active listener and customer interaction skills.
- A track record of successful implementation projects.
- Strong presentation skills. (this will be required with clients regularly over virtual onboarding calls)

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