Front of House Staff

3 weeks ago

St Albans, United Kingdom The Skin to Love Clinic Full time

_**Are you a customer focused Front of House professional with a wealth of experience in a high-end, customer-focused environment?**_
- **Are you looking for an exciting, new opportunity?**_
- **Would you like a role where you can be pro-active and really make a difference?**_
- **Tired of the commute to London and want a job in St. Albans, Hertfordshire?**_
- **Would you like to utilise your customer service skills within a friendly, caring, and supportive team?**_

Reporting to the Clinic Director & Senior Administrator, your role will include building client-relationships, ensuring that all clients receive a warm welcome, and have a flawless patient journey.

Your skills will be put to good use pro-actively representing the clinic at any occasional open days or educational events.

**Skills and experience required**

You must have:

- **Minimum of 2 years-experience of working in a similar high-end environment**, where quality of service and confidentiality is paramount.
- **You’ve got customer service running through your veins** We want someone who will love our customers as much as we do and be eager to provide a great service.
- **A people person.** You get on with anyone, are a great listener, approachable, are interested in people, and find it easy to build relationships with customers and colleagues alike.
- **Flexible & ‘can do’ attitude.** Things can change quickly in our busy reception, and you will need to take it in your stride and adapt your approach accordingly. You’ve got to like being busy
- **Proactive**. We want as many people as possible to experience our amazing Clinicians and treatments, so we need someone who will look for opportunities to naturally open conversations with clients about new treatments for them. You’ll also look for ways to contribute to the smooth running of the clinic on a day-to-day basis.
- You will need to have an **interest in our treatments.**:

- **IT** **experience**. You will need a working knowledge of basic computer systems and have writing skills which reflect the Clinic’s professional image. You will be trained on our Clinic diary database.

**Our Clinic**:
A fantastic opportunity to join an independent, CQC registered, multi-award-winning clinic. The clinic is founded on the principle of natural, but noticeable, treatment results and 5* client service.

Our team members are truly central to our Clinic’s experience and we’re always on the lookout for enthusiastic, bright people who we can offer exciting and rewarding career opportunities to.

**Our team**:
We are a customer-focused team, with dedicated, forward thinking, and highly experienced medical and cosmetic experts with decades of experience and knowledge behind us.

The core of our business is based upon:

- Patient safety.
- Treating patients with kindness, dignity, compassion, and respect.
- Offering an effective service.
- Providing results-driven, market-leading treatments.
- Being responsive to our patients’ needs.
- We encourage learning and innovation.
- We promote an open, supportive, and fair culture for our team to be able to do their best and uphold our standards.

**Job Types**: Full-time, Part-time
Part-time hours: 16-24 per week

**Benefits**:

- Employee discount

Schedule:

- Day shift
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Loyalty bonus

Ability to commute/relocate:

- St Albans: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Please give us an example of how you've had to multitask under pressure.

**Experience**:

- receptionist: 2 years (preferred)

Work authorisation:

- United Kingdom (required)

Work Location: One location

Application deadline: 23/04/2023

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