Helpline Organiser

**Helpline Organiser**

**Job title**:SARAC Helpline Organiser

**Reporting to**:Therapy Co-ordinator and Acting Operations Manager

**Salary**:£21,000 per annum

**Holidays**:22 days paid leave per year pro-rata plus Bank Holidays

**Main Duties & Responsibilities**
- Ensuring a good level of organisation of the helpline room and helpline services.
- To offer a professional trauma-informed emotional support service to anyone referred to SARAC presenting as victims of sexual abuse.
- To support the aims, values and working principles of SARAC and to work in alignment with SARAC’s policies and procedures.
- To take all possible steps to ensure the safety and confidentiality of the service users, staff and volunteers at SARAC and abide by data protection policy and procedures.
- Carrying out regular reviews /supervising volunteers.
- To co-ordinate all services provided by sarac volunteer supporters including accurate use of Lamplight system.
- To co-ordinate the evaluations of services provided by sarac volunteer supporters.
- Ensure the safeguarding process is followed and that any concerns are escalated in accordance with policy and procedures.
- To provide emotional support at a high level as necessary to clients and also to volunteers providing services to clients.
- To efficiently and confidently communicate with service users and professionals.
- To maintain accurate records.
- To enhance the services to clients as well as the volunteer experience.
- To keep own knowledge updated around relevant information and training.
- To support with administration tasks for the Adult Services Team.
- To complete client assessments when required.
- To work with the team to ensure that the profile of the organisation and access to its services are maximised within the target area.
- To provide safeguarding cover, as required, with possible evening work.
- To undertake any other tasks relevant to the post.

**Person Specification - Helpline Organiser**

**Criteria Essential Desirable**

Knowledge in the issues of rape and sexual abuse and its impact on society

Recognised Professional Qualification in Counselling Skills or working towards

Experience of working with clients with vulnerable backgrounds
- **Experience in Adult and Children’s Safeguarding processes and procedures**

Experience/knowledge of working with the effects of sexual abuse
- Willingness to undertake SARAC training both initially and ongoing
- Willingness to attend external training and conferences etc.
- Ability to motivate, enthuse and develop a volunteer workforce
- Ability to develop and enhance volunteer training and experiences

Experience of working with people who are using their voluntary work as a placement for a qualification
- Excellent verbal and written communication skills

IT skills - experience with Excel, Word and other Microsoft programmes

Experienced in writing reports and producing statistical data
- Ability to adhere to organisational policies and procedures
- Ability to work individually and as part of a team
- Ability to organise and prioritise own work

Experience of working within a team of paid and voluntary staff
- Have a flexible approach to working hours including occasional evening and weekend work
- Ability to concentrate within a busy office environment

Possess a full driving licence and use of own vehicle

Interviews for this role will take place on Tuesday 2nd May 2023.

**Job Types**: Full-time, Fixed term contract
Contract length: 12 months

**Salary**: £21,000.00 per year

**Benefits**:

- Bereavement leave
- Casual dress
- Company events
- Company pension
- Sick pay

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Burton-On-Trent: reliably commute or plan to relocate before starting work (preferred)

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Work Location: One location

Application deadline: 21/04/2023
Reference ID: HO/042023