Quality Assurance Coordinator

6 months ago

Huntingdon, United Kingdom Jensten Group Full time

**The role**

We have a fantastic opportunity for a Quality Assurance Coordinator, to join us here at the Jensten Group. Reporting to the Head of Binder Control, the main purpose of the role is to provide a professional, prompt and efficient internal monitoring service within Jensten Wholesale
- with focus on Jensten London Markets. It’s also to keep the focus on the outcome to the end customer and balancing with risk exposure, whilst championing the introduction of a positive and effective Quality Assurance function into the Jensten London Markets division. Some key objectives & responsibilities will include:

- Regular monitoring supporting Insurer activity and file review monitoring activity within Jensten Wholesale, with a focus on Jensten London Markets
- Peer review and calibration within the team to ensure unified scoring and monitoring activity
- Leading challenge reviews and calibration meetings within Jensten Wholesale, with a focus on Jensten London Markets
- Management and recording corrective actions, reviewing and chasing the progress of all corrective actions through to completion
- Maintain a compliant audit trail for quality assurance activity which can be demonstrated and viewed by interested parties if necessary
- To arrange and assist with audits from either an Insurer or on behalf of an insurer via an outsourced company
- To ensure the Jensten Group corporate values are implemented through all business relationships with key stakeholders

**About you**

As our Quality Assurance Coordinator, you’ll enjoy working collaboratively with peers & other departments, building a one team and one business through our company culture and values. You’ll also be or have:

- Experience in a similar role
- General knowledge of the Insurance market and legislation requirements
- Excellent communication skills
- Excellent influencing skills, with strong attention to detail
- Approachable and helpful
- with a collaborative and innovative approach to working
- Act with integrity at all times when collaborating with stakeholders
- Engage, motivate and inspire your team, encouraging outstanding operational performance
- Focused on the right outcome for the end customer

**Rewards & Benefits**

When you join us, you can expect a supportive culture and an attractive range of rewards and benefits which include:

- Competitive salary with an annual pay review and bonus scheme.
- Flexibility with Hybrid working options
- 27 days annual leave (includes a day off for your birthday and another for a religious holiday of your choice) + bank holidays
- Auto enrolment into our excellent pension scheme (5% employer matched contribution)
- Flex-benefits
- A range of flexible benefits to choose from, that are most important to you
- Group Life Assurance cover
- a massive X4 of salary
- 3 months Maternity, Paternity & Adoption leave all fully paid
- Professional qualification study support relevant to your role and career
- Perks at work
- amazing discounts on cinema tickets, meals out, luxury items etc.
- Holiday purchase scheme
- up to 5 days annually

**About Us**:
Launched in 2018 Jensten is one of the UK's largest independent broking groups. Growing organically and through strategic acquisition we now place over £450m GWP into the market via our retail insurance broking, Lloyd's and London Market broking, and specialist underwriting arms.

We fill the void in the market between a consolidator and a provincial broker. We have the scale, ambition and expertise to stand out, but the people, culture and entrepreneurial DNA to maintain our client focus. Which is why we are not just one of the leading independent broking groups, we are one of the most exciting too.

And that is why you should join us

Our goal is to have people in our Group that enjoy being part of one team with the shared commitment to delivering insurance distribution excellence. A big part of how we do this is by listening and then acting on what we hear. Our EVP work is key to maintaining and enhancing our culture and making Jensten Group a fantastic place to work, learn and grow.

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