Operations Specialist

2 months ago

Ipswich, United Kingdom WTW Full time

**The Role**

An excellent opportunity has arisen to join our centralised Facilities Operations Team providing operational support, technical input and governance to assist with business cases, technical pre-screening, establishing and monitoring all new and renewing line slips and binders across the GB business unit.

In this role, you will be responsible for ensuring each facility is set-up and compliant using current binder and MRC standards. Each facility must be reviewed to ensure it provides efficiencies upstream in the broking teams and downstream into operations, including claims and accounting.

You will provide operational support for the renewal and ongoing management of facilities including:

- The setup and renewal of master facilities to current market standards
- Ensuring the facility and markets are set up in the Eclipse operating system
- Supporting business units in the development of business cases for new and renewing facilities
- Overseeing preparation of premium and risk written bordereaux
- Using external systems such as Lloyds Delegated Contract and Oversight Manager and Delegated Data Manager as necessary
- Administration of mid-term adjustments to market standards
- Preparation of management information for governance group, business units and carriers
- Maintenance of facilities catalogue and tracker
- Query resolution - internal and external parties

Further specific responsibilities and accountabilities include:

- Working closely with business units, provide guidance and advice on changes and developments impacting delegated authority contracts and MRC line slips
- Conduct technical pre-screening checks to gauge and improve efficiencies of new and renewing facilities prior to formal governance group review
- Collate information to support business case development for new and renewing facilities for business units
- Providing latest version of draft Binding Authority Agreement / Coverholder Appointment Agreement (BAA/CAA) / Line Slip MRC wordings to business units
- Ensuring all aspects of the facility set-up process are adhered to and Eclipse operating system is completed correctly
- Final review of marketed BAA/CAA / Line Slips
- Registration of the facility on internal and external registers
- Collation of information required to support mid-term adjustments and preparation of endorsements for the market agreement by the business unit
- Ensure creation and submission of risk written and premium bordereaux as per contract
- Provision of quarterly management information regarding facility performance for carriers in our insurer MI packs
- Liaison with 3rd party cover holders (where appropriate) to ensure effective set-up and management of the facility
- Resolution of facilities related queries with internal stakeholders, wider WTW, carriers and auditors

**The Requirements**
- Strong numeracy and literacy skills
- Working knowledge of MS Office Applications
- Attention to detail and high degree of accuracy
- Excellent communication skills and ability to build relationships across the business
- Enjoy working within a team environment but also proven ability to work autonomously

**WTW in an Equal Opportunities Employer

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