Resident Scheme Manager

2 days ago

Surrey, United Kingdom Clarion Full time

Salary: £17,304 per annum

Job Location: Allingham Court, Godalming

Hours: 35 hours per week

Contract Type: Permanent

**Are you customer focused, confident and logical with excellent communication skills?**

Grange Property Management are looking for a Scheme Manager to manage our properties at Allingham Court, Godalming. With a 'can do' attitude, you'll prioritise and manage your own workload independently.

This is a varied and customer facing role supporting residents in maintaining their well-being and independence. Lone working you'll have support from your Regional Manager and Head Office Team along with a Training and Support Assistant.

Organised and able to work on multiple tasks, you'll have a good understanding of building maintenance as you'll be responsible for the general management of the building, including organising repairs and maintenance of communal areas as well as to the structureof the property. You'll also manage contractors including weekly cleaning, gardening and bi monthly window cleaning.

You'll be an excellent communicator who enjoys working closely with people from all backgrounds, able to develop and nurture good working relationships with residents, contractors and clients.

As the first point of contact for any resident complaints, leasehold enquires or property alterations you'll be able to assist and empathise with the resident age group which is typically 60 plus. You'll carry out regular compliance and health and safetychecks and manage insurance claims, following appropriate policies and procedures.

As a lone worker you'll be resilient and self-motivated as well as an excellent team player able to reach out and engage with the wider team.

Our scheme at Allingham Court has 57 proprieties with communal gardens, a communal lounge, kitchen, laundry and a manager's office. Our manager's accommodation is a 2 bedroom flat located on the first floor, there is an allocated parking space for the schememanager to utilise. You'll be responsible for your own bills such as Council tax, Electricity, TV Licence, etc. Water bills and contents insurance will be paid by Grange Management Ltd.

**What you can expect from us**

Here at Grange we're dedicated to rewarding hard work and commitment and providing benefits that support you and your lifestyle. As standard we offer;
- Initial 25 Days annual leave (plus bank holidays), increasing to 30 days after 3 years' service.
- A flexible benefit scheme tailored to you, inclusive of dental insurance, restaurant card and cycle to work and we also give you 1% of your salary to spend on whichever approved benefit you like
- Matched pension contributions of up to 7.5%

**Other perks include;**
- Eye care vouchers
- Holiday trading scheme allowing you to buy and sell leave
- Free counselling and legal advice scheme for you and your family

Our commitment to equality and diversity means that we are keen to help you maintain a healthy work-life balance, including, but not limited to, part-time working and job share, enhanced maternity, paternity and adoption leave, and compassionate leave.

**Closing Date: Thursday 20th October at midnight.**

**For further details on this vacancy please visit our website or click 'apply'.**

**Grange**

Grange Property Management is a proud subsidiary of the Clarion Housing Group, providing all aspects of property management within the retirement, residential and commercial sectors.

With over 30 years in the business and more than 6,000 properties under management, our team of highly adept property managers give exceptional service tailored to our clients' needs, from estate and apartment block management to the management of largemixed tenure developments. We work closely with resident management company directors, commercial landlords, right to manage companies, housing associations and developers - we understand what our customers want and how they want to be dealt with.

Our business is unique in that 100% of our profit is returned through Gift Aid to Clarion Futures who deliver life changing initiatives to those who are the most in need.

We are committed to providing exceptional customer service and every employee shares in our core values of transparency, effectiveness and approachability.

**Diversity and Inclusion**

We want Clarion to be a workplace where everyone feels valued, can be themselves and know they can reach their full potential. We embrace and celebrate our differences through various initiatives and support colleagues through a number of staff networks.

We're committed to building a strong, diverse workforce and making Clarion an inclusive place to work.

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