Service Chemist

2 months ago


London, United Kingdom ADI Group Full time

We are currently looking for a Service Chemist to join our team where you will be looking after Food & Bev/manufacturing sites around London, M1/M4 corridor and the south coast (inc Guernsey).

You will fulfil the company’s Environmental contractual water treatment obligations, ensuring legal responsibilities are met. To provide a consultancy service focusing on the management of water and steam quality to improve the efficiency of the plant, complywith legislation, reduce energy consumption, lower maintenance costs and reduce plant downtime. To follow up on pre-qualified leads and seek opportunities for upselling, passing pre-qualified leads to colleagues, as appropriate.

It is anticipated that contractual work and consultancy will account for 90% of your time, with the up-selling aspect taking 10%.

**Service Chemist Duties**

Before audit, consultancy, or service visit
- To understand the scope of supply and ensure that you are well prepared e.g. safety induction, method statements, work permits

Fulfilling water treatment contractual obligations
- To analyse water qualities throughout the specific water system, interpret results and make recommendations.
- To implement recommendations on the specific system integrity and efficiency, within the contractual scope.
- To operate in compliance with current legislation (HSG274 and BS2486) and the standards outlined in the relevant documentation, including environmental and company health and safety.
- To arrange all contractual tasks to be carried out on time.
- To ensure that all equipment and documentation issued to you is kept in good condition, serviced or checked as appropriate and that any defects are promptly reported to the relevant manager.
- To focus on continual improvement and achieving customer delight.
- To make effective use of the sales pipeline as a planning tool, including ongoing use of the lead & project log and quote log, as a driver for future activities.
- To ensure the forecast for the business you are generating is included within the regional figures. It is essential that there is effective liaison with the appropriate BDM, particularly for the 6 & 12-month planning & forecasting.
- To work in conjunction with the BDM to ensure that the bottom-up forecast is fully supported by activity planning.

To maximise sales within the existing contractual business
- To use every site visit as an opportunity to maximise product and services sales opportunities.
- To extend the opportunities available and involve others through pre-qualified leads.
- To identify new product and service opportunities.

To use the creative selling loop to drive continual improvement.
- To follow up and pre-qualify opportunities for further business, liaising with the area BDM and the customer to agree on scope and timescales.
- To analyse customers and assess market trends to set objectives and plan activities.
- To develop and use personal action plans, using the sales pipeline to ensure timely follow-up of ongoing work.
- To align with the customer and practice open questioning and active listening, looking for opportunities for ‘walking the plant’.
- Where appropriate, prepare and present services proposals based on the customer’s requirements.
- To check on the internal scheduling workbook, prior to visiting the customer, as all information relating to customer touches should be visible there.
- To proactively convert proposals to orders.

**Service Chemist Requirements**:
Must have good knowledge of HSG 274 (cooling towers and domestic hygiene) and BS2486 (steam boilers) legislation and be able to carry out analysis and interpretation of results on these systems.

An understanding of water treatment dosing/control equipment and pre-treatment plant would be beneficial.

Someone wanting to move from a water treatment service engineering background to an analytical one would also be considered.


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