Ecommerce Account Manager
4 days ago
**Location**: Halstead
**Salary**: £30,000 - £35,000
**Summary**:
This role would suit a very customer focused manager who has experience with the account management of various E-commerce customers in a 3PL environment. You will be responsible for the day to day fulfilment operation for multiple accounts the maintenanceof SLAs and resolution of any issues. You will need a full driving licence to travel between sites in the Essex/Sussex area.
Key Responsibilities:
- Being main point of contact for clients
- Ensure operations are meeting defined SLAs
- Identify mitigate and solve issues
- Provide reports and analyse data
- Planning of staffing resources and managing budgets accordingly
- Delegating to leading an operational team to deliver fulfilment
Key Skills/Experience:
- Proven track record of management experience from an e-fulfilment environment
- Previous experience in managing 3PL operations
- Able to implement process improvements
- Previous customer /contract management experience
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