Technical Support Specialist

4 weeks ago


Saffron Walden, United Kingdom Exectec Full time

**Technical Support Specialist - Laboratory Equipment**
- **Saffron Walden, Essex**
- **£25,000 - £30,000 pa**
- **Applicants will need to be able to travel to the clients site where the role is based in Saffron Walden and is not a remote role**

A Technical Support Specialist is required by long established chemistry, laboratory equipment manufacturer. This exciting and diverse role involves working in 3 keys areas: Technical Support, R&D and Application Testing.
- Pre-sales product selection/specifications and post sales enquires
- Assisting with product installation/start-up/set-up issues
- Communication with suppliers and/or QA regarding any technical difficulties with supplied equipment Support Marketing with technical advice, copy writing, blogs, instructions, FAQ's etc

**Pre-sales 'Custom Quotation' estimating and Post sales Project management**:

- Liaising with end-users, distributors and our sales teams to understand custom requirements
- Prepare and send quotation, with full costings and technical detail
- Following up quotes and monitoring quote statistics
- Checking all Purchase Orders received for custom quotes
- Co-ordinating the manufacture or supply of the quoted items with purchasing and production
- Collating, checking, assembling and testing all items pre-delivery
- Feedback to R&D and New Product Introduction with the aim of standardising regular custom requests

**R&D and Application Testing**:

- Testing prototypes including debugging, functional, performance testing of products and producing reports and sharing with team
- Willing to get stuck in with hands-on work
- Adaptable and willing to learn new skills

**Experience & Qualifications**:

- Scientific background via degree or similar level qualification (e.g. in chemistry, physical sciences, or via practical lab experience)
- Experience of working in a technical support role is beneficial, but not essential
- Hands-on laboratory skills preferred
- Fully IT literate with standard Microsoft Office packages

**Salary**: £25,000 to £30,000 pa

Package includes:

- Discretionary annual bonus
- Pension contribution
- Five weeks holiday + public holidays
- Flexible working hours
- Regular company events

Location: Saffron Walden, Essex



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