Assessor (Entry Level Adviser)

3 weeks ago


Hammersmith, United Kingdom Citizens Advice Full time

**Position**: Assessor (Entry Level Adviser)

**Location**: Hammersmith and Fulham

**Closing date**: 25 September 2023

**Role details**:
Job title: Assessor (Entry Level Adviser)

Location: Hammersmith and Fulham

**Salary**: £23500 - £25000 (pro rata part time)

Salary pro rata: Yes

London allowance: Yes

Hours per week: Full time and Part time hours available. 37.5 hours and Part -time roles 22.5 or 30 hours

Type of contract: Fixed term

End date of contract: 29 August 2025

Closing time: 08:00

Our Assessors are the first point of contact for anyone in the community that contacts us by phone or in person at our two locations. The Assessor establishes what the issue is, ensures that all relevant information is collected, provides information and advice and identifies the best next steps, ensuring clients are directed to the appropriate CAHF advice project, or external agency.

This role requires a passion for helping people to work through many challenging situations.

Applicants must demonstrate the following,
- Organised focused approach, with the ability to accurately record information.
- An ability to use sensitive listening and questioning skills to get to the root of the issues and empower clients, whilst maintaining structure and control.
- Good IT skills, especially the ability to use databases and navigate websites.

Ideally you will have experience of delivering advice (Welfare benefits, debt, housing and employment) but transferable skills and experience will be considered.

All local Citizens Advice produce their own annual report, but you can find out more about the Citizens Advice network or download the latest national Citizens Advice annual report.



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