Night Lodge Porter

1 day ago


Oxford, United Kingdom Balliol College Full time

**Night Lodge Porter**
Balliol College seek to recruit a dynamic individual to join our Lodge team staffing the main reception desk out of hours and looking after the security of the College.
- Principal responsibilities/duties:
Duties include, but are not limited to:
- Main desk receptionist

Issuing room keys and Salto key fobs (for both bedrooms and meeting rooms)
Checking guests in and out
Answering and directing telephone enquiries and announcing callers
Sorting post
Receiving deliveries and ensuring they are then collected
Assisting with enquiries from Students
Directing both College and Conference guests to dining rooms and meeting rooms
Putting out signage where necessary
Acting as the College information point
Booking taxis
- Overseeing College security

Regular patrols around College grounds during closed hours

Monitoring CCTV

Switching on and off quad lightings in the evenings and mornings, and collecting temporary lights after an event

Ensuring the removal of unauthorised individuals from the premises, in conjunction with University Security Services or the Police

Ensuring that all contractors report upon arrival and are issued with a badge

Ensuring all vehicles entering the college are recorded

Ensuring that the Lodge remains compliant with GDPR
- Ensuring that the College’s Health and Safety code is adhered to

Running fire alarm tests, fire drills and responding to real alarms

Training and then acting as a First Aider

Recording and reporting accidents and incidents

Contacting emergency services when required

To be fully conversant with the College’s Emergency and Safety Procedures
- Assisting the Development Office

Assisting with VIP guests during alumni events

Assisting with elderly or disabled guests during alumni events
- Assisting the Accommodation/Housekeeping Department

Liaising with the Housekeeping team

Helping to ensure students vacate their rooms on time

Ensuring that student keys are accurately logged in and out
- Assisting the Conference and Events Manager

Organising and preparing room keys/fobs and internet access for Conference guests

Ensuring that rooms are set up with the correct AV equipment as detailed on the booking system
The above is not an exhaustive list of duties. You will be expected to perform different tasks as necessitated by your changing role within the College's organisation and the overall objectives of Balliol College.

**Person specification/skills and experience required**:

- Excellent customer service skills
- Must be proficient using IT
- Strong time management
- Good communication skills
- Well-presented and polite
- Team player
- Calm under pressure

**Responsible to: Front of House Manager**
Terms and conditions

**Salary**: Grade 4.1 FTE 1.06 (£25,174.38)pa
Benefits: Uniform provided, Enrolment to University Pension Scheme & Meals on duty
Hours: 48 hours per week, 4 nights on and then 4 nights off
Location: Balliol College Broad Street
Holiday: 30 Days per annum plus bank holidays
Overtime: In addition to normal hours this role will cover the other Night Porter when on holiday at the rate of double time

All applicants are asked to fill in an Equal Opportunities Monitoring Form to help us fulfil our duties as an equal opportunities employer.

**Interviews


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