Reception Supervisor

**What you'll be doing**:
We're currently recruiting a friendly Reception Supervisor to provide first-class reception service for The Venues Collection on a full time, shift pattern basis. Morning, Evening, Weekend and Public Holiday work is expected.

As a Reception Supervisor, you will work in a welcoming team to ensure that all staff and visitors are greeted and dealt with in a warm and efficient manner, work efficiently to maximise sales and customer satisfaction and maintain standards of operation while positively approaching all sales opportunities to maximise profit. In return, you will have the chance to progress with a company that invests in its people, celebrates individuality, and rewards and recognises employees who go above and beyond.

Great things happen when people get together in our spaces to meet, spaces to sleep and spaces to celebrate at Eastwood Hall. From leisure breaks, weddings and celebrations to conferences, meetings, training, and every business event in between our venue provides an informal atmosphere where you and our guests can be themselves.

We combine our spaces with a bigger family. Eastwood Hall is part of The Venues Collection - a division of Compass Group UK & Ireland, the market leader in contract catering & support services.

**More about the role**:
Could you bring your spark to The Venues Collection? Here's what you need to know before applying:
**Your key responsibilities will include**:
Creating a warm and welcoming atmosphere for all staff and visitors in accordance with Company Policies and Company Standards Policy and to serve as an efficient point of contact during their stay.

To be fully competent in the use of Opera PMS (extensive training will be provided), PDQ Machines, Telephone Switchboard and be able to train others in the use of these systems as required.

To provide the highest possible standards when processing all guest check-ins, check-outs, room assignments, and room change/late check-out requests.

To activate/reissue room keys in accordance with guest confidentiality.

To verify/adjust billing for guests.

To complete or handover any special duties or responsibilities that are assigned.

To balance the daily shift.

To possess a great knowledge of the building and the services we offer

To have a full understanding of any special events that are being run in the centres, e.g., Christmas, and be able to take the enquiry.

To answer all incoming calls in a friendly manner

To achieve departmental standards as defined in Standards Manual and to follow the procedures laid down.

To ensure the accuracy of all information and respect its confidentiality. All tasks performed in your job should be as per the Standard advised to your training sessions/SOP.

To ensure that all equipment in the department is properly used, maintained, and stored and is always kept clean.

To provide administrative support across a diverse range of areas

To develop a sense of responsibility and show adequate respect to the other Reception colleagues and to colleagues from other departments.

To ensure the reception area is always kept neat and tidy

To carry out reception duties on A.M. and P.M. shifts in line with the checklists, ensuring these are completed and signed off daily.

To understand the banking and charging procedures.

To be fully aware of the Accident Reporting Procedure, Maintenance Fault Procedure and Fire Policy.

To represent Compass Group UK&I and maintaining a positive brand image

To ensure all reception and administration duties are completed to the highest standard.

To monitor staff attendance, sickness absence and annual leave

To anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations.

To coordinate with Housekeeping to track readiness of rooms for check-in.

**Other**:
To attend all training, as required.

To keep yourself informed of the hotel’s goals and objectives, and those of other departments, maximising the role you play in achieving the hotels budget.

Maintain correct standards of dress code, as per the grooming policy and cleanliness of work areas at all times.

To be fully aware of the fire evacuation procedures.

To report any accidents, involving guests and staff, and/or potential hazards to the Duty Manager.

To ensure the accuracy of all information and respect its confidentiality.

To carry out any other duties as reasonably requested by your Supervisors and Management team.

To be a valued member of the team, helping and advising colleagues where required, always promoting the image of the hotel and that of the company through active sales and a positive approach.

**Who you are**:
**Our ideal Reception Supervisor will**:
Have excellent verbal and written communication skills

Possess fantastic organisational skills with the ability to prioritise tasks

Be competent in using PCs, Microsoft Office, and general office equipment

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