Customer Sevice

**Customer Service Coordinator**
**Permanent**
**Working hours - (Monday - Friday 9am - 5.30pm)**
**Worcestershire**
**Salary £20,000 -£25,000 (negotiable dependent on experience)**
**Loads of company benefits**
**Free on-site parking**
I have a fantastic opportunity for a Customer Service Coordinator to join a friendly firm based in Worcestershire. The company have a professional, office space and offer many company benefits. As a Customer Service Coordinator, my client is looking for a confidentself-starter, with a positive ‘can do’ attitude, to join our team as a **Customer Service Coordinator**; liaising with internal and external customers, to ensure smooth delivery of equipment servicing and planned maintenance, on-time, every time.Working as part of a small team you must be efficient and effective, highly organised, tenacious, fun, not frightened of hard work, and going the extra mile should be instinctive.
**Duties**:

- Processing customer call - out requests
- Organising Engineers diaries
- Processing Engineer job sheets
- Ordering parts and coordinating delivery
- Quotations and billing
- Processing customers call out requests

**Experience**:

- Working with complex information
- Administrative experience gained in a challenging environment
- ERP systems (ideally HANSA)
- Working with CRM systems
- Customer service/ or call center
- Field service Coordination or management

**Skills**:

- Excellent literacy and numeracy
- Experienced with Microsoft Office Suite user
- Excellent telephone manner
- Confident and articulate communicator
- Aptitude for learning new skills and? or systems
- Touch Typing (Desirable)