Customer Sevice

**Job Description**:
**Customer Service Coordinator**

**Permanent**

**Working hours - (Monday - Friday 9am - 5.30pm)**

**Worcestershire**

**Salary £20,000 -£25,000 (negotiable dependent on experience)**

**Loads of company benefits**

**Free on-site parking**

I have a fantastic opportunity for a Customer Service Coordinator to join a friendly firm based in Worcestershire. The company have a professional, office space and offer many company benefits. As a Customer Service Coordinator, my client is looking for a confident self-starter, with a positive ‘can do’ attitude, to join our team as a
**Customer Service Coordinator**; liaising with internal and external customers, to ensure smooth delivery of equipment servicing and planned maintenance, on-time, every time. Working as part of a small team you must be efficient and effective, highly organised, tenacious, fun, not frightened of hard work, and going the extra mile should be instinctive.

**Duties**:
- Processing customer call - out requests- Organising Engineers diaries- Processing Engineer job sheets- Ordering parts and coordinating delivery- Quotations and billing- Processing customers call out requests**Experience**:
- Working with complex information- Administrative experience gained in a challenging environment- ERP systems (ideally HANSA)- Working with CRM systems- Customer service/ or call center- Field service Coordination or management***

**Skills**:

- Excellent literacy and numeracy- Experienced with Microsoft Office Suite user- Excellent telephone manner- Confident and articulate communicator- Aptitude for learning new skills and? or systems- Touch Typing (Desirable)