Customer Complaint Handler

2 days ago


Croydon, United Kingdom YourRecruit Group Full time

Our client is one of the World’s largest insurance companies employing 17,500 employees across 76 countries and they are currently recruiting for a **remote** based **Customer Service Complaint Handler** - This is a **12 month contract** to be missed.

Offering a basic salary of **£24,551** plus bonus of **£1500** (per annum) along with benefits for all employees including private medical cover, Life assurance, Pension, discounted travel insurance and Eye Care vouchers.

**Interested? Here’s more **

Responding to customer complaints in an efficient and professional way. The Customer Service Complaints Handler will manage these by means of investigation and review, ensure that the outcome of any issues is fair and reflects the service expectations whilstbalancing operational and commercial reality against the expectations of the customer.

**What will your working week be like?**
- Log all complaints on the Respond system, where necessary contacting the customer via telephone to clarify details
- Coordinate the collation and review of any reports and investigations required to respond to the complaint
- Manage the investigation and resolution of each issue within a target of 5 working days.
- Resolve complaints, ideally by telephone, providing a helpful and efficient service to customers and clients.
- Ensure that you handle all complaints in line with the principles of TCF and in accordance with FCA regulations.

You will already hold strong customer service experience, along with handling and investigating complaints through to a satisfactory conclusion. If you have insurance/banking/financial service industry experience, this will be a distinct advantage, alongwith the following attributes:

- Experience of dealing with high-level customer complaints
- Excellent letter writing skills
- Professional telephone manner
- Ability to resolve issues autonomously or as part of a team
- A proven track record of delivering customer care in a similar role

**Hours**:Semi-shift Monday to Friday between the hours of 8am - 6pm. Hours will vary on shift and will consist of the following: 8am-4pm, 9am-5pm or 10am-6pm.

As an established corporation and true global player, our client offers an attractive benefits package that includes discounted insurances, share save scheme, private medical cover and discounts with online and local retailers to name a few You will beencouraged and supported to improve your skills and learn new ones with access to a range of online learning tools. Interested? APPLY TODAY

**For your information**:
*Interested? Please send you CV in as a Word format only

**Not for you but you know someone suitable? Take advantage of the YourRecruit paid referral fee

**_Keywords; _**Insurance, finance, claims, handler, complaints, customer care, travel claims, motor claims, call handling, customer service, administration, general insurance, admin, customer service.

YourRecruit Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation. To stay safe in your job search we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcementorganisation working to combat job scams. Visit the SAFERjobs website for information on common scams and to get free, expert advice for a safer job search.


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