Associate Director Client Operations

4 weeks ago

Livingston, United Kingdom Novasyte Full time

We are seeking an Associate Client Operations Director to join Q2 Solutions, IQVIA’s laboratory business at Livingston, UK.

We hire passionate innovators who drive healthcare forward through thoughtful and inclusive collaboration. If you want to discover a career with greater purpose, join us as we transform and accelerate research and development.

Job Overview:
As a senior member of the Operational Client team you will serve as an expert in management and enhancing client relationships, maintain an overview of customer portfolio from an operational & financial perspective and communicate with Project and Business Development teams to ensure excellent delivery to customers and consistency within programs.

What you’ll be doing:

- Ensure the effective delivery of the client portfolio of work with rapid escalation action as necessary
- Drive excellence in delivery across all studies within the portfolio and work independently with mínimal supervision
- Participate on client specific operational committees, with accountability for developing a true partnership and ensure senior management is frequently informed on the current status and progress with the client relationship.
- Lead enterprise wide Internal Governance meeting to build momentum and action for the client. Lead Client External Governance meetings with excellent preparation and delivery outcome
- Represent the organization at key strategic meetings including but not limited to Sales meetings, IQVIA clinical delivery and strategy meetings
- Deliver standards training internally and externally as needed and proactively manage the communication of changes to client standards and/or client requirements
- Develop and oversee clear communication plans with project teams and clients.
- Participate in technical reviews and proposal development as needed to ensure standards are captured

What We Are Looking For:

- Bachelor's Degree Science or related field preferred
- 7+ years of clinical or research industry experience
- 5+ years project management experience
- Other Equivalent combination of education, training and experience may be accepted in lieu of degree

The Knowledge, Skills and Abilities needed for this role:

- Knowledge of company operations and all project services job functions globally.
- Knowledge of “assigned” customer(s) expectations, requirements and needs.
- Solve complex problems by assuring cooperation from collaborating with multiple departments as needed.
- Excellent organizational, analytical and problem solving skills.

What We Offer You:
We put our employees at the center of everything we do and are committed to providing them, and their families, with benefits that meet their diverse and changing needs. We invest in integrated benefits programs and resources to take care of our employees’ physical, mental and emotional, financial and social well-being so they can thrive at home and at work, at any stage of their well-being journey.

To learn more about our benefits, visit


If you’re looking to unleash your potential, join Q2 Solutions, IQVIA’s laboratory business, to help make the extraordinary possible

Q² Solutions, IQVIA’s laboratory business, creates connected intelligence by combining our expertise, technology and analytics - this fuels unparalleled research & development solutions. We uphold a deep commitment to patients, sites, customers, and each other.

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