Housing Management Coordinator

2 months ago

Brighton, United Kingdom Otala Ltd Full time

**5 KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED**
**Skills and Abilities**
Experience of working within supported/social housing, property
management or care/criminal justice setting.
Ability to develop and manage relationships with 3rd party care and support
providers and superior landlords.
Experience of co-ordinating or developing other workers.
Experience of overseeing landlord and housing management duties,
including re-letting of rooms, collection of rents and reporting and monitoring
repairs.
Experience of taking formal tenancy action, up to and including court
proceedings.
Basic understanding of housing law i.e. tenancies, evictions etc.
Ability to maintain confidentiality and professional boundaries, and to work
on own initiative.
Ability to work within a case load management framework; participate in
team and 121 reflective practice sessions and provide feedback and support
to colleagues with the aim of continuous personal and service development.
Experience of working as part of a team and ability to work independently.

Ability to liaise with other colleagues and internal and external partners.
Basic knowledge of building maintenance, housing management and health
and safety.Ability to complete spreadsheets, and to follow set processes and routines. The ability to use IT systems. Good written and verbal communication work flexibly and to problem solve. The ability to travel extensively and to have use of own vehicle.
Ability to uphold and implement Home Group’s values, policies

As part of a team, ensure that all Stonham properties are visited in
accordance with contractual requirements, and ensure that properties are
maintained to suitable levels.
Ensure that Service Level Agreements are adhered to by Stonham and 3rd
Party care and support providers and persistent issues escalated to Senior
or Client Services Manager as appropriate.
Co-ordinating reviews of Service Level agreements with 3rd parties to ensure
they are effective.
Collating performance and compliance information as required for monitoring
performance and service level agreements.
Prepare reports on a monthly basis, compile statistics as required and use,
maintain and update project records and systems.
Co-ordinate the implementation of void and rent arrears policy and
procedure minimising voids and maximising income through rent collection.
Oversee and where necessary undertake work to ensure voids rooms are
turned around within time scales to ensure the service achieves maximum
occupancy and a best fit with sound financial control.
Oversee and where necessary undertake work to provide sufficient ad hoc
and welfare visits.
Be involved in referral assessment procedures and to make decisions in
relation to allocations and admittances in line with local service procedures.
Oversee and conduct initial client inductions as requested, essentially admitting new clients, issuing welcome packs and ensuring that the client
understands the house rules and tenure agreement before signing them up
to the agreement.
Ensure that all routine safety checks and procedures are followed, and
recorded as required.
Ensure that furnishings are maintained, and make provisions for their
replacement where required, including attendance on site as required to
ensure properties meet the required regulatory, quality and home client
promise standards.
Oversee and carry out where necessary basic cleaning and room turnaround
tasks to ensure the above standards are met.
Communicate housing management and client welfare issues effectively with
Support Co-ordinators, Workers and Managers as appropriate to ensure that
clients are effectively supported
Support and empower clients to maintain the cleanliness of the communal
areas, personal space and exterior of the property in accordance with the
terms of their license; supporting them to develop their independent living
skills.
Ensure properties are monitored for damage, comply with and record
property defects, health and safety checks, actions as required and arrange
and monitor repairs as required, and ensure processes are followed where
deliberate damage has been caused.
In residential services registered with the Care Quality Commission, work
with the registered manager to ensure that the building and furniture meet
CQC essential standards of quality and safety.
Report and record all housing management information within our relevant IS system

**Job Types**: Full-time, Part-time, Temporary contract
Part-time hours: 20-40 per week

**Salary**: £10.00-£13.50 per hour

**Benefits**:

- Flexitime

Schedule:

- Flexitime
- Monday to Friday
- Night shift
- Weekend availability

Ability to commute/relocate:

- Yeovil: reliably commute or plan to relocate before starting work (required)

Flextime

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