Digital Platforms Executive

7 months ago

Reading, United Kingdom Porsche Cars GB Ltd Full time

We are Porsche. We are home to what is, in the extraordinary scale of the automotive world, a small family of passionate enthusiasts - established in 1948 and run in Stuttgart to this day by the same family that bears the company name.

In the UK, we are trusted to represent and care for some of the most exciting, fastest, most advanced and beautiful cars ever created. We work with incredible and often inspiring customers who rightly expect our performance and ambition to match that of our cars.

Being relatively small means we are agile - an environment in which creativity thrives. It also means every one of us makes a difference. When it comes to creating our cars, we sweat the small stuff and we truly care about every part of our business - whether on the road, competing on the track or in styling and dynamics. We are aiming to establish the benchmark in an industry in which the bar is set very high. With this in mind we're looking for a Digital Platforms Executive to join our team on a 1year fixed term contract.

**Job Purpose**:
As Porsche moves to new communication channels and retail models, its online platforms form a key pillar of that strategy. Porsche operates many customer platforms, distributed across the operational departments and main departments of the business. There is a challenge to bring these topics together and create unity across the different use cases and customer touchpoints. It directly supports PCGB’s Strategy 2030 framework, Seamless Ecosystem workstreams and drive for achieving Emotional Experiences.

The role will support ensuring a consistent experience across all our platforms, as well as supporting directly with the online sales channels - this role is focussing on our customers and our new business models.

Specifically working within the Business Development team this role will work closely with all areas of the PCGB business to ensure communication is clear, relevant and all stakeholders are well informed, and their views are well represented - whether it be other PCGB departments, suppliers, strategic partners, Centres or customers.

**Requirements**:
**Core Specific Responsibilities**:

- To be the one stop shop for customer platforms, in which ever areas of business. Working directly with the E-Commerce Manager to ensure a collaborative and value add process of alignment.
- Support the integration and alignment of customer systems and platforms across the Marketing, Ownership, Sales Departments and with our business/strategic partners. Support the overall documentation of the Digital Customer Journey and align it with Offline Journey mapping in Strategy 2030.
- To specifically lead in the support process of our indirect sales platforms (Porsche Finder, Customer Configurator and Centre Configurator) - ensuring customers and Centres get the level of service expected from the brand and our partners
- Assist the Porsche GB owner of My Porsche, (in conjunction with Porsche AG) to manage all aspects of integration into the PorscheID and web platforms (for example finance providers and non PorscheID customer points)
- Work closely with the eCommerce Manager to gather information, content and topics for internal governance meetings and stakeholder engagement.
- Directly support Porsche AG departments in interacting with our market, understand and play a key part in the digital planning process - depending on project and internal priorities.
- Work to support ad-hoc and new digital projects, supporting the wider Business Development and Porsche GB business as defined in our strategic and operational planning

***:
**Core Accountabilities**:

- To deliver against the purpose and core specific responsibilities as outlined above.
- To understand and assist in the delivery of the wider commercial targets and objectives of the business as defined by the Business Development Dept.
- Deliver an agreed level of service to Internal and External Customers, Business Partners and External Suppliers for digital platform related topics, in line with the Company Values.
- Take ownership for personal development needs in anticipation of Business requirements.
- Ensure the appropriate level of management control and system exploitation is applied to all relevant systems.
- Adhere to company policies and procedures at all times.

The above list of Core Specific Responsibilities is not exhaustive. The job holder is expected to carry out other duties as reasonably assigned from time to time in line with their ability. The Company reserves the right to vary the role content, within reason, with consultation and agreement, in accordance with business requirements.

**Benefits**

We are looking for the very best and brightest to join our family of proud, passionate enthusiasts at Porsche Cars GB for what promises to be an incredible journey as we respect our history and embrace our future.

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