Ecommerce Operations Assistant

2 months ago


Bradford, United Kingdom Fashion Wize Ltd Full time

**Job Title: Returns Processing Specialist**

**Position: Returns Processing Assistant**

**Location**: Bradford, BD9

**Job Type**: Temp/ Full Time

**Overview**:As a Returns Processing Assistant, you will play a crucial role in ensuring customer satisfaction by efficiently handling product returns. Your primary responsibility will be processing customer returns in a timely and accurate manner, maintaining a high standard of service throughout the process. In addition to returns processing, you may be required to assist in picking and packing orders during peak times or as needed.

**Responsibilities**:
**Returns Processing**:Receive, inspect, and process customer returns according to established guidelines.
Accurately document and update return information in the company's database.
Work closely with the customer service team to address customer inquiries related to returns.

**Quality Control**:Conduct thorough inspections of returned items to assess their condition and determine appropriate disposition (restocking, refurbishing, or disposal).

**Communication**:Communicate effectively with customers regarding the returns process and resolution.
Collaborate with cross-functional teams to address and resolve issues related to returns.

**Order Picking and Packing**:Assist in the picking and packing of customer orders during peak periods or as required.
Ensure accuracy in order fulfillment and maintain a high level of attention to detail.

**Qualifications**:

- Previous experience in returns processing or a related field is preferred.
- Strong attention to detail and organizational skills.
- Excellent communication skills, both written and verbal.
- Ability to work in a fast-paced environment and meet tight deadlines.
- Team player with a positive attitude and a willingness to assist in various tasks.

**Job Types**: Temp to perm, Part-time
Part-time hours: 25 per week

**Salary**: From £11.50 per hour

Schedule:

- Monday to Friday

Work Location: In person

Application deadline: 10/11/2023
Expected start date: 13/11/2023



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