Customer Service Representative

1 week ago


Southall, United Kingdom London Linen Supply Full time

We are looking for a Customer Service Advisor to join the team as soon as possible.

**Responsibilities**:
Responsibilities include the following:
Your main duty will be answering inbound telephone calls from existing customers regarding issues and enquiries relating to their deliveries and collections. These issues can range from daily stock volumes, arrival times to general enquiries.

The role necessitates close communication with all the operations departments, including Liaison, Transport and Production to ensure we maintain service levels while at the same time ensuring that we maintain appropriate commercial management of customers.

Key Tasks:

- Provide telephone assistance (inbound / outbound) to all customers.
- Resolve customer enquiries in an efficient and professional manner.
- Work closely with Production & Transport to investigate and solve errors jointly.
- To identify and offer additional services to our existing customer base.
- Always provide support to the Customer Service Manager and Supervisors
- Customer retention
- Stock Issues - look in to queries regarding stock issues.
- Packing Errors - liaise with other departments regarding packing errors.
- Processing Specials and organising transport
- New Leads - logging new leads and forwarding information to relevant individuals.
- Stock adjustments - increases and decrease calculations.
- Dealing with difficult or upset customers and referring them to your supervisor/ Customer Services Manager as required.
- Other Ad Hoc duties as required.

**Essential Requirements**:

- Excellent Customer Service skills including a professional telephone manner.
- You will need to be organized and have an eye for detail.
- Competent in using internal computer systems and a range of software packages.
- Experience in a service industry environment would be an advantage.

Hours: Monday to Friday, 37.5 hours per week

**Job Types**: Full-time, Permanent

**Benefits**:

- Company events
- Company pension
- Free parking
- On-site parking
- Referral programme

Schedule:

- Monday to Friday

Ability to Commute:

- Southall, UB2 4SF (required)

Work Location: In person

Application deadline: 11/03/2024
Expected start date: 11/03/2024



  • Southall, United Kingdom Sheridan Ward Recruitment Full time

    Southall Customer Services £24k - 26k per year Full time / Permanent Job description Customer Service Representative £24,000 - £26,000 Sheridan ward is excited to be recruiting for a new Customer Service Representative to join a brilliant company based in Southall! They are a lovely company who truly value their employees, they are looking for someone who...


  • Southall, United Kingdom Sheridan Ward Recruitment Full time

    Southall Customer Services £25k - 26k per year Full time / Permanent Job description Customer Service Representative £25,000 - £26,000 Sheridan ward is delighted to be working closely with a brilliant company based in Southall, they are on the lookout for a new Customer Service Representative to join their growing and supportive team! They are looking for...


  • Southall, United Kingdom Sheridan Ward Recruitment Services Full time

    Customer Service Representative £25,000 plus bonus We are delighted to be on the lookout for a new Customer Service Representative to join one of our fabulous and well established clients based in Southall They are a brilliant company who support their employees. They are looking for someone who has strong customer service experience within an office...


  • Southall, United Kingdom Sheridan Ward Recruitment Services Full time

    Customer Service Representative £25,000 plus bonus Sheridan ward is delighted to be on the lookout for a new Customer Service Representative, to join one of our amazing and well established clients who are based in Southall! They are looking for someone who has a wealth of customer service experience within an office environment! Do you have experience...


  • Southall, United Kingdom Sheridan Ward Recruitment Services Full time

    Customer Service Representative £25,000 plus bonus We are delighted to be on the lookout for a new Customer Service Representative to join one of our fabulous and well established clients based in Southall! They are a brilliant company who support their employees. They are looking for someone who has strong customer service experience within an office...


  • Southall, Greater London, United Kingdom Sheridan Ward Recruitment Services Limited Full time

    We are delighted to be working closely with a lovely company who are based in Southall and who are looking for a Customer Service Representative to join the team We are looking for someone who is super organised, with excellent customer service skills, who has experience processing orders and who enjoys working in a busy and fast paced environment Do you...


  • Southall, United Kingdom Sheridan Ward Recruitment Services Full time

    Customer Engagement Representative Southall £25,300 plus bonus We are excited to be working with a lovely company who are based in Southall and who are looking for a Customer Engagement Representative to join their friendly and growing team We are looking for someone who has customer service experience, who enjoys building relationships and who works well...


  • Southall, Greater London, United Kingdom Sheridan Ward Recruitment Services Limited Full time

    We are delighted to be working closely with a lovely company who are based in Southall and who are looking for a Customer Service Representative to join the team! We are looking for someone who is super organised, with excellent customer service skills, who has experience processing orders and who enjoys working in a busy and fast paced environment! Do you...


  • Southall, United Kingdom Metro Bank PLC Full time

    **Team** Retail & Business Banking **Location** Southall **County** Middlesex **Ref #** 18670 **Closing Date** 28-Feb-2023 **Our promise to you** - We will make sure that you are well-rewarded by providing you with a competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension...


  • Southall, United Kingdom Metro Bank PLC Full time

    **Team** Retail & Business Banking **Location** Southall **County** Middlesex **Ref #** 18859 **Closing Date** 31-Mar-2023 **Our promise to you** - We will make sure that you are well-rewarded by providing you with a competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension...


  • Southall, United Kingdom Sheridan Ward Recruitment Services Full time

    Customer Engagement Representative at Sheridan WardLocation: SouthallSalary: £25,300Sheridan Ward is excited to announce an opportunity within a vibrant and dynamic business in Southall. We are seeking a new team member with a solid background in customer service or account management.If you have a passion for nurturing customer relationships and ensuring...


  • Southall, United Kingdom Sheridan Ward Recruitment Services Full time

    Customer Engagement Representative Sheridan ward is delighted to be recruiting for a busy role in Southall with a fun friendly and fast paced business in Southall. This role requires a new team member who has an experienced background in customer service or account management.  This role is busier than ever and the business is growing even further, meaning...


  • Southall, United Kingdom Sheridan Ward Recruitment Full time

    Southall Customer Services £25k - 26k per year Full time / Permanent Job description Customer Service Administrator £25,000 - £26,000 Sheridan ward recruitment is excited to be recruiting for a brilliant company based in Southall, they are looking for a new Customer Service Administrator to join their team! They are looking for someone who has strong...

  • Customer Service

    1 month ago


    Southall, United Kingdom Mondo Pioneer Group Full time

    **Starting immediately - Without Experience!!** We are looking for new people to join our growing team of young and ambitious brand ambassadors, who represent famous brands in the UK! As a brand ambassador, your daily activities include representing huge multinational customers and contacting them to achieve sales. We provide B2B sales, B2C sales and...

  • Customer Service

    3 weeks ago


    Southall, United Kingdom Mondo Pioneer Group Full time

    **Starting immediately - Without Experience!!** We are looking for new people to join our growing team of young and ambitious brand ambassadors, who represent famous brands in the UK! As a brand ambassador, your daily activities include representing huge multinational customers and contacting them to achieve sales. We provide B2B sales, B2C sales and...

  • Customer Service

    3 weeks ago


    Southall, United Kingdom Mondo Pioneer Group Full time

    **Starting immediately - Without Experience!!** We are looking for new people to join our growing team of young and ambitious brand ambassadors, who represent famous brands in the UK! As a brand ambassador, your daily activities include representing huge multinational customers and contacting them to achieve sales. We provide B2B sales, B2C sales and...


  • Southall, United Kingdom Olleco Full time

    **Customer Service Advisor** **Southall, Middlesex** **£27,302.26** basic per annum - Benefits include Pension, BUPA Medical Cash Plan, Life Assurance, 22 Days’ Holiday (rising with service), Enhanced Maternity / Paternity pay after qualifying service.** We are recruiting for an office based Customer Service Advisor to join a friendly, focused and...


  • Southall, United Kingdom Olleco Full time

    Southall £28,155 Plus Pension, BUPA Medical Cash Plan, Life Assurance, 20 Days’ Holiday (rising with service) As a Customer Service Advisor, you’ll help to deliver a high-quality service to customers and ensure orders are processed in line with delivery schedules. **A little bit about the role**: - Consistently delivering amazing customer service to...

  • Sales Representative

    2 weeks ago


    Southall, United Kingdom CSMarketing Ltd Full time

    **NO EXPERIENCE NEEDED!** Due to client expansion, Our office is based in **Slough. **We can now grow our team of ambitious Sales Representative over the next upcoming weeks so we can take on new talent to amazing team! This role offers you the chance to earn much more than the minimum wage by being sub -contracted on the uncapped earning structure meaning...


  • Southall, Greater London, United Kingdom Service Care Solutions Ltd Full time

    Job Title: Customer Resolution Officer Contract Type : Temp -Ongoing Work Pattern: 35 Hours Per Week Start Date: Asap Service Care Solutions are looking for a Customer Resolutions Officer on behalf of our client to join a team in London.You will be responsible for delivering a high-quality customer service to customers needing support during...