125368 Team Lead, Enquiries Line, Vaccination

2 weeks ago


Edinburgh, United Kingdom NHS Scotland Full time

Fixed Term until 19th November 2023

Lead and manage the call handlers supporting patients or their representative who contact NHS Lothian Enquires Team, assisting with issues regarding vaccinations and other clinical enquiries. Co-ordination and oversight of the work of Call Handler operational staff ensuring all processes and guidelines are adhered to.

Liaise with Public Health/Health Protection Team to ensure clinical queries/pathways are developed and disseminated. Implementing the clinical pathways to determine the most appropriate patient pathway ensuring the correct processes are followed eg Pregnancy, Allergy, Clinical Extremely Vulnerable.


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