Implementation Consultant

3 weeks ago


Grimsby, United Kingdom IRIS Full time

We have an opportunity for a Payroll Implementation Consultant to join our team.

**Project Work Responsibilities**:

- Liaise with Head of Projects / key stakeholders to ascertain priorities for on-boarding of new client payrolls and ad-hoc projects.
- Responsible and accountable for the success of your allocated payroll setups and ad-hoc projects, meeting, and exceeding customer expectations.
- Consider ways to streamline a new customer payroll to boost efficiency.
- Identify and effectively manage ‘service creep’ to ensure Dataplan’s services remain profitable.
- Feedback any issues and suggestions to Head of Projects to help aid process and/or system improvements.
- Ensure quality standards and ISO procedures are adhered to.
- Work closely with the Project Co-ordinator to ensure deadlines are met in accordance with the project plan in addition to documentation has been issued to clients.
- Participate in team meetings.
- Attend customer facing meetings as and when required.
- Work additional hours when required.
- Supporting and completing an in-depth handover with the ongoing processing teams following on from a new payroll setup and taking responsibility for the ongoing success.
- Effect new field setups requests, employee delete requests, report amendments and other ad-hoc duties when required for processing teams.
- Effectively manage expectations, both internally and externally.
- Responsible for customer disengagements.
- Responsible for keeping your allocated projects updated on Project hub.
- Assist in profile raising of Dataplan via social media, forums, linked in etc.

**Competencies**:

- Be highly responsive in communication both internally and externally
- Ability to articulate complex ideas in a way that is easy to understand
- Solid Problem-Solving abilities, adapting to the ever-changing environment and reacting quickly to overcome challenges
- Using Initiative to overcome any hurdles
- Maintain a high level of attention to detail and the ability to produce high quality work
- Being able to build strong mutual relationships with potential customers and new clients
- Have a desire to ensure the best outcome for new customers in accordance with Dataplan’s mission statement
- Maintain a high level of technical payroll, pensions, and systems knowledge through CPD
- The ability to handle pressure well whilst managing conflicting priorities

**_ Approximately one week of training will need to be completed at the Grimsby office initially. Expenses will be covered but you must be happy to attend this._**

**_ INDMED_



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