Customer Operation Coordinator
5 days ago
InHealth Intelligence is a leading provider of bespoke software, analytics, and managed solutions to the NHS as well as major provider of the DES (Diabetic Eye Screening) Service and CHIS (Childs Health Immunisation Services) under NHS contract. InHealth Intelligence operates out of 20 offices across England as well as many other remote sites as part of its screening operations.
As a Customer Operations Co-ordinator, you will be expected to build excellent working relationships with all Customer Operations team members, all Programme staff, GP Practices, and relevant stakeholders to ensure the Customer Operations team delivers the required customer service levels.
**What you are responsible for**:
- Making routine outbound calls to GP Practices to undertake remote data extracts for our customers
- Maintain accurate data on internal systems
- Respond to and administer queries via the Customer Operations Service Desk, within agreed service level agreement targets
- Contribute to the production of KPI reports
- Support the department with roll out of software systems and processes
- Work closely with colleagues to ensure best practice is shared and provide support to colleagues when required
- Undertake any Customer Operations ad-hoc duties and projects that are required
- Escalate any issues as and when they arise
- Develop and maintain excellent relationships with all key stakeholders
**We are looking for someone who is**:
- Able to organise, prioritise and be flexible in approach to workloads
- A team player, who is supportive, dependable, trustworthy, and who creates a positive atmosphere
- A person who is customer focused
- A person with excellent time management skills
- Able to prioritise tasks whilst maintaining accuracy and attention to detail
- A person with a strong understanding of confidentiality and data protection
- Able to work under pressure, stay calm in challenging situations and meet short deadlines
- A person who is proactive and uses own initiative
- A great communicator at all levels as well as excellent written and verbal communication skills
- Educated to GCSE or equivalent Qualifications and/or training/experience in Customer Service
- Dealing with customers and/or patients and know how to manage their queries effectively and sensitively.
- Extensive customer service experience in a fast-paced team environment
- Complex administrative tasks and duties
- Knowledge and experience of using Microsoft and other IT Packages
- Working independently and as part of a wider team
**What can InHealth offer you?**
We offer a fantastic benefits package, which is available through a mobile-enabled rewards platform, called InJoy. This is your place to access thousands of offers and discounts on a wide range of products and services relating to: fashion, travel, eating out, technology, leisure and more
**In addition to this, we also offer**:
- 25 days annual leave (plus bank holidays)
- Company contribution pension scheme
- Private medical insurance options
- Hybrid and flexible working opportunities
- Fantastic learning and development opportunities
- 24/7 access to a dedicated well-being hub and an Employee Assistance Programme
- Monthly award programme and online peer-to-peer recognition
- Long service recognition, with vouchers and additional annual leave
- Refer a friend bonus
- Smart tech, Cycle to Work and thousands of discounts and cashback options
**Salary**: £19,250.00-£20,000.00 per year
Schedule:
- Monday to Friday
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