Resident Engagement

7 months ago

Camden, United Kingdom One Housing Group Full time

**Resident Engagement & Partnerships Officer**
We are One Housing and we create places for people to call home and support them to live well. With a breadth of services and expertise to help people whatever their housing, care, or support needs. We are part of Riverside, a group of complementary businesses with a charitable housing association at its core. We believe in creating places that people can call home, supporting people to live well and building lasting homes and communities.

The One Housing Customer Services teams are friendly, knowledgeable and we love what we do. We are proud of our expertise and passionate about the high-quality, service we deliver to all of our customers.

We offer our colleagues a friendly, collaborative workplace and the chance to build a rewarding career with a not-for-profit organisation that is proud to make a genuine difference to people’s lives, each and every day.

**Join our Customer Services team as a Resident Engagement & Partnerships Officer**

Our Customer Services teams play a central role in achieving our vision. Our teams include our Customer Contact Centre and specialist teams like income collection, rent and service charges and resident management. Often acting as a first-point of contact for our customers we prize our accountability, empathy and a genuine self-desire to be helpful and informative.

We’re an organisation with strong values. We Care, We are Inclusive and We are Trusted. This is what makes us such a great team, working together as one to achieve our vision of Transforming Lives, Revitalising Neighbourhoods

**The role**
We have a fantastic opportunity for someone to join us in the position of Resident Engagement & Partnerships Officer.

**Salary**: £32,000 - £35,000 per annum.
**Location**: Predominantly based in West London and around Windsor/Maidenhead. There will be an expectation to be in the office in Camden one or two days a week as a minimum (based on weekly priorities) and in the community for another one or two days and working from home for the remaining day(s).

Your responsibilities will include:

- Creating, developing, supporting and delivering engagement projects to residents in the community.
- Implementing and monitoring the impact of the Resident Engagement activities.
- Providing focus on implementation and monitoring of a menu of options for resident engagement, supporting and building relationships with the residents who are taking part in activities.
- Working closely with residents, external stakeholders and other departments within One Housing to deliver the corporate plan and operational targets.
- Maintaining an up-to-date understanding of resident engagement issues understanding how to deliver services across all tenures.
- Engaging with, guide and support residents; ensure services reflect residents’ needs and resident involvement through regular reporting to other teams.

**What you will need to succeed**
We are looking for someone who believes in working together as part of a team, who shares our values and who is positive and friendly.
- Experience of providing and developing high quality, customer focused, value for money services and programmes that involve and empower customers to contribute to and scrutinise services and develop their communities.
- Experience of successfully working with front line operational services in particular in leading and managing resident or customer consultation and focus groups.
- A real understanding of how to gather resident’s needs and be keen and skilled at developing a positive rapport with tenants, tenant’s representatives, stakeholders and partners.
- A confident approach, handling all types of contact and relationships with ease and being able to remain calm under pressure, inspiring confidence in your ability and demonstrating commitment to excellent partnership working.
- A ‘can-do’ attitude and solutions-driven, innovative approach that has successfully modernised services.

**The offer**
- **Salary**:£32,000 - 35,000
- **Your holidays are important to us.** Take up to 28 days annual leave plus bank holidays.
- **Lean travel.** Spread the cost of your commute with a season ticket loans and our Cycle2Work scheme, open to all colleagues
- **Looking forward to your big bucket list trip?** You can buy or sell up to five days annual leave each year.
- **Get paid to do good.** We offer you two days off on full pay each year to volunteer in our communities.
- **Well done** With our colleague recognition programme you will know when you’ve done a #greatjob
- **Learning never stops.** One Academy, our innovative, in-house learning and development offering is designed to help you take your career to the next level.
- **We’re here for you.** Our employee assistance programme offers counselling and support for you and your family 24/7.
- **Stay book-smart.** Take up to five paid days off per year to study toward a relevant qualification.
- **Experience new t

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