Customer Journey Professional

2 months ago


Glasgow, United Kingdom Meraki Full time

Meraki Talent are seeking a customer focused team player to be based within the Glasgow office, you will be part of a successful existing team, where the customer is at the heart of all operations.

Key duties will include;
- Provide insight on opportunities to improve the customer journey
- Analysis of multiple data sources as well being able to identify trends
- Design and implement processes in accordance with FCA and other regulatory requirements
- Carry out Quality Assurance
- Dealing with customer queries and escalating where necessary

Our client are seeking a dynamic individual with a track record of working in a regulated environment as well as having strong analytical skills.

It is imperative applicants have come from a customer focused role where they have a good working knowledge of MS Office, in particular MS Excel.



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