Process Specialist

2 weeks ago

Belfast, United Kingdom Abacus Professional Recruitment Full time

We are a leading global law firm operating in over thirty countries, renowned for our exceptional legal solutions that drive the growth, innovation, and success of our clients. As the legal industry evolves, we are dedicated to being at the forefront of this transformation, prioritizing our people, embracing innovative thinking, and integrating technology into our daily operations.

Our culture fosters high-performance, where we hold each other to lofty standards in everything we do. Being a collaborative team player is essential to our success. We work together, listen, learn, and achieve outcomes that surpass what we could accomplish individually. When you join our team, you become part of a flexible, inclusive environment characterized by openness and unwavering support for one another. At our firm, we value you not only for what you do, but for who you are.

We are deeply committed to diversity, equity, and inclusion, actively working to create an environment where you can bring your authentic self to work. We understand that excellence thrives in an environment where individuals feel a strong sense of belonging.

**What You Will Do**:
As a Process Specialist, you will work across various process areas to provide support to the relevant Process Managers. Collaborating with the Software Asset Manager and the Configuration & Hardware Asset Manager, you will maintain a set of business practices for IT assets within the firm. Your responsibilities will include joining, inventory, contractual, financial, and risk management activities to assist in effectively managing the lifecycle of assets.

Additionally, you will assist the Software Asset Manager in overseeing the firm’s software portfolio and key third-party suppliers. This will involve working closely with internal teams and stakeholders such as Procurement, In-House Legal, Product Owners, and relevant stakeholders across the firm. You will contribute to the development and implementation of the Software Asset Management (SAM) strategy and processes necessary for the effective management, control, and protection of software assets throughout the product lifecycle.

**What You Will Need**:
**Business Competencies**:

- Strong understanding of statistical and analytical principles and processes.
- Ability to foster strong working relationships across the breadth of the IT function, effectively sharing knowledge to enhance overall effectiveness.
- Commercial acumen, including an understanding of how IT service costs and value contribute to the business.
- Financial acumen, enabling comprehension of budget management and proficiency in internal financial processes.
- High level of personal credibility, impact, and influence, with a proven ability to work effectively and persuasively at all levels of the organization.
- Excellent oral and written communication and presentation skills.
- Ability to develop robust working relationships across the IT function, facilitating knowledge sharing to contribute to project and service improvement initiatives.
- Enthusiasm and passion for technology, coupled with the ability to promote technology within the firm using business-friendly language. Actively seek opportunities with tangible business benefits.
- Strong commitment to delivering excellent customer service.
- Knowledge:

- Sound understanding and working knowledge of ITIL disciplines, particularly Software Asset Management (SAM) and Transition Management.
- Familiarity with the development lifecycle for technologies utilized at the firm.
- Broad knowledge and understanding of IT concepts and architectures, coupled with practical knowledge of Change Management principles and processes required for implementing and delivering services.

**Experience**:

- Practical experience in a complex IT operations environment.
- Demonstrated experience in transitioning complex, critical services into live operation.
- Strong experience within a managed service environment.
- Proficiency in project management and project frameworks.
- Proven experience in data analysis, with excellent numeracy, analytical, and reporting skills.
- Strong experience and ability to prioritize tasks, execute them efficiently, and make sound decisions in a fast-paced, high-pressure environment.
- Minimum of 2 years’ experience as a Process Specialist across any of the ITIL functions.

Qualifications:

- At a minimum, an ITIL Service Capability qualification. Alternatively, completion of the Service Lifecycle ITIL modules - Intermediate qualification.

Next Steps:
The team at Abacus manages a range of permanent and contract positions throughout Northern Ireland, the UK and the Republic of Ireland. If you are experienced and/or professionally qualified we can support your job search.

**Kane Hagen**:
**02895380607

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