Band 4 Medical Secretary

4 weeks ago

Birmingham, United Kingdom University Hospitals Birmingham Full time

**Job overview**:
An exciting opportunity has arisen for a dedicated, experienced and enthusiastic administrator/secretary to join our busy, friendly team in the Renal Surgical Team.

The post supports renal medical and surgical consultant teams, junior doctors, transplant coordinators and outpatients and will be an integral part of the admin support for these services.

The post holder will be required to provide secretarial support to the department working both as part of a team and on a one-to-one basis with a named consultant/s. You will play a pivotal role in ensuring that renal patients in our care are actively monitored and supported through their care pathway. You will be required to organise and manage a very busy consultant workload which will include intensive diary and correspondence management amongst other tasks. You will have daily contact with patients over the telephone so an ability to communicate clearly and effectively is of paramount importance.

**Main duties, tasks & skills required**:
All aspects of secretarial and personal assistant work. Surgical waiting lists, out-patient appointments and booking beds, anaesthetic appointments related to the patient. Be proficient in audio, copying typing skills. Have knowledge of IT packages. Good working knowlege of electronic systems. Excellent verbal communication skill inlcuding telephone manner. Be able to respond appropriately and calmly with the direct environment you work in. Patient and data confidentiality a priorty. Articulate, caring and sensitive attitude is required. Able to work in a team as well as on their own. This all should be done while observing the Trust targets and values.

We can offer:

- Interesting and rewarding career with the opportunity to make a valuable contribution to the delivery of patient care
- Flexible working (including working from home)
- Training within the renal service
- Support with development of skills and career within NHS
- Opportunities within the service to progress where appropriate

**About us**:
We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.

Our commitment to our staff is to create the best place for them to work, and we are dedicated to:
Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;
Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives.

UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work. This is more than words. We are taking action. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO. We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work.

**Job description**:
*Please Note : For a detailed job description for this vacancy, please see attached Job Description*

**Person specification**:
**Qualifications**:
**Essential**:

- Good General Education (eg. GCSE English and Maths A-C) GCSE Level 9-4
- Business Administration NVQ level 3 or equivalent experience in a clerical environment
- AMSPAR Certificate/equivalent qualification or equivalent knowledge of medical terminology
- Working knowledge of medical terminology

**Experience**:
**Essential**:

- Experience of working as a Medical Secretary
- Experience of dealing with the Public/Customer service experience
- Experience of working with a range of Microsoft Office packages (e.g. Word, Excel and Outlook)
- Experience of using IT systems
- Experience of working in Healthcare
- Good Organisational skills
- Able to use own initiative and deal with the unpredictable
- Able to work under pressure and to multi-task
- Able to work to deadlines

**Desirable**:

- Experience of working in a busy environment

**Disclosure and Barring Service Check**:

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