Customer Service Advisor

4 weeks ago


Bishop Auckland, United Kingdom FlooringSuperstore.com Full time

**Who are we?**

Flooring Superstore** **(Connection Flooring Ltd) is an award-winning flooring retailer. After starting out online back in 2012, we have gone from strength to strength and have grown considerably in size. Flooring Superstore is our main brand selling a wide range of floor types, whilst Direct Wood Flooring and Grass Direct are more specialist brands focused on smooth flooring and artificial grass respectively.

As part of our continued growth, we are looking for a Customer Service Advisor to join our head office team based in Bishop Auckland.

**About us**
- Award-winning online and offline retailer
- 300+ members of staff and growing
- Our own delivery network across the UK, 10 depots and 80+ vehicles
- Over 300,000 sq ft of warehousing
- Huge room for progression within the business for ambitious and dedicated staff
- Large store expansion plan 2023 and beyond
- Great Benefits

**About the role**

We pride ourselves in offering excellent service meaning it’s important to assess customers' needs to achieve the best resolution** **for each customer in order to provide the highest level of satisfaction. Building sustainable relationships and trust with customers and internal staff members is crucial. A high level of attention to detail, the ability to prioritize tasks and the confidence to find resolutions with your own initiative are key on a daily basis.

**About you**

You will bring onboard with you, your already** **existing communication skills and confidence using a computer. As this is customer service you will also develop good relationships with customers and be empathetic** **of their situations.

**You will also**:

- Have strong** **organisational** **skills
- Rapport building and objection-handling skills are essential
- Be** **strong minded and professional with an ability to negotiate and influence confidently at all levels
- Direct retention or sales experience is advantageous however we will consider transferable skills from previous roles
- Excellent customer care skills and customer focused attitude
- Self-motivation with a positive approach to targets
- A** **genuine passion for customer service
- Good IT skills
- Excellent written communication skills

**Hours**

The role is full time; 40 hours a week on a Monday - Friday basis with the occasional Saturday shift (one in every 6 weeks).

**What we will give you**

We want you to succeed as best you can, so we will give you all the training and knowledge needed on our products and systems to help reach your potential Our head office has recently been renovated making it a great space to work in, with lots of facilities for you to use. We are also always wanting to do the best for our staff, which is why we recently reviewed our benefits package, it now includes**:

- 5% Pension Contribution from company
- Competitive salary at £10.41ph
- 30 days holiday
- Maternity & Paternity package
- Company Loyalty Scheme
- Bike 2 Work Scheme
- Discounts on major retailers - huge savings to be made
- In house communication and recognition platform keeping you updated on all the company news
- 25% discount on our products for friends and family
- Annual Company Awards
- Health and Wellbeing Support
- Opportunities for career progression
- Sickness Pay** **(for qualifying staff)
- Opportunity to be part of a company who are proud supporters and fundraisers of amazing organisations plus a large number of charities across the UK and who are also actively making changes to become more environmentally friendly and have positive impacts on the planet such as supporting tree planting and ocean clean-up initiatives
- Free Parking



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