Czech/slovak Speaking Account Executive

1 week ago


BurtononTrent, United Kingdom March Recruitment Full time

Czech/Slovak Speaking Accounts Executive
Location: Burton on Trent
Duration: Permanent

**Salary**: Competetive

Summary of a Czech/Slovak Speaking Account Executive
You will act as the primary point of direct contact and communication with customers i.e. hospitals, physicians and pharmacists. Responsibility for servicing customer needs and providing information and education for the range of products to assigned customeraccounts. Ensure all enquiries are processed accurately following set systems and processes

Key Responsibilities of a Czech/Slovak Speaking Account Executive
- Handling a range of customer accounts within a customer service environment, using knowledge and skills gained through training to handle the customer efficiently and effectively
- Process customer orders accurately for each enquiry through to completion to deliver the right drug, to the right patient, at the right time.
- Make recommendations on improvements and refinements
- Accurately record and capture all data collected during order processing
- Resolve customer enquiries with relevant Q&A and options, escalating when out of scope
- Ability to de-escalate calls in an effective manner
- Build long-term and ongoing external customer relationships through effective communication and interpersonal skills.
- Keep all records up to date and in relevant files including Oracle, Exchequer, AX or any other system (CRM or ERP)
- Promote the online facility and encourage customers to process own orders through the automated facility
- Ensure that complaints are escalated immediately and corrective actions are implemented promptly to ensure customer relationship is maintained
- Develop a good working knowledge of trends and developments in the Pharmaceutical industry

Key Competencies of a Czech/Slovak Speaking Accounts Executive
- Fluent Language ability (both written and verbal) for assigned region(s). Applicants with language capability where not a native speaker must be able to converse to an excellent level across all mediums
- Educated to A level standard
- Demonstrable experience of working in a Customer service environment
- Customer Account management skills in a business-to-business environment with the ability to develop relationships with customers
- Inbound response handling
- Outbound calling capability
- Good working knowledge of all Microsoft Office packages (Word, Excel, PowerPoint etc.)

Danielle Godbold



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