Engineer and Service Team Administrator

2 weeks ago


Chessington, United Kingdom Lloyd Recruitment Services Ltd Full time

**Engineer and Service Team Administrator**

Fabulous opportunity to join a small friendly team of other administrators, who support 4 engineers with organising their visits and coordinating all parts/kits needed for their appointments.

Keeping customers updated at all stages, and ensuring that the continued good name of the business is upheld.

Customer Service:

- Confident and clear customer liaison skills.
- Accurate IT / recording systems experience - you’ll be
- Plan jobs with the team and engineers, and come up with resolutions for unallocated jobs.
- Ensure booked jobs are carried out, and any customers are professionally updated if there are any delays or reschedules needing to be made.
- Order database updating and amending as required.
- Assisting with picking items required from the stores.
- Offer servicing and sales of products outside of the original contract.
- Liaise with customers after the invoice has been submitted to ensure no issues needed to be addressed.

Invoicing / Credit Control:

- Assist with any queries / queries as they arise for the wider team if colleagues unavailable.

IT Recording and Systems:

- Use the database is used to it’s maximum potential - to ensure a profitability, reducing non-chargeable work and optimising inventory and stocks is accurately recorded at all times.
- Ensure pricing and quoting for existing and new customers is competitive - producing and recording details for others to review if required.
- Prepare quotes for maintenance and call-out jobs and contracts for existing customers
- Plan and book maintenance and call-out jobs in an efficient and timely manner

Marketing:

- Help improve the groups social media profiles on LinkedIn, Facebook and Instagram
- Coordinate marketing and advertising activities, in line with the Sales team, such as promotional campaigns and offers.
- Help organise marketing activities such as customer days etc.

Administration:

- Keep track of fleet vehicles due services/MOT and organise services when necessary
- Approve services / repairs and keep track of costs for each van
- Gather mileage from GPS tracker and prepare private mileage report for payroll once a month
- Keep track of expiration of the leases and help organise replacement / renewal of lease as appropriate



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