Customer Innovation Lead, Financial Services

3 weeks ago

London, United Kingdom Google Full time

**Minimum qualifications**:

- Bachelor’s degree or equivalent practical experience.
- Experience in technology, technology innovation, product management, management consulting, and matrixed engagement.

**Preferred qualifications**:

- MBA or Master's degree.
- Experience with functional areas such as Product Strategy, Engineering, UX/UI, Sales, Customer Support, Finance, Marketing, or Vendor Management.
- Experience in leadership within an innovation consulting, innovation, or new-venture building agency or startup.
- Ability to manage complex and cross-functional programs in an ambiguous environment, resulting in innovative outcomes and solutions.
- Excellent collaboration and communication skills.
- Ability to travel up to 40% of the time.

**About the job**:

- Customers turn to Google as their innovation partner. The Customer Innovation team within Professional Services Organization (PSO) is responsible for delivering a continuous innovation experience and identifying opportunities for co-innovation that helps customers deliver unique solutions that are only available with Google’s technology.

Fundamentally, the Innovation team’s goal is to increase the depth and uniqueness of our customers’ relationships with Google. Google innovation has been a core element of Google Cloud’s narrative for some time - it is this team’s mission to bring this to life for our customers and take on some more unique projects our customers have. These will shape the future of our customers’ businesses and industries while delivering business value to Google Cloud. The team is a key component of how we will deepen our strategic relationship with the marque brands we serve across EMEA.

We will achieve this by harnessing the organic innovation ideas within our customers and inspiring them to deliver inorganic innovations. The Customer Innovation team is responsible for bringing the best of OneGoogle to our strategic customers, managing their expectations in working cross-Product Area and structuring the early stages of co-innovation opportunities to maximize business impact and mutual success.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

**Responsibilities**:

- Drive business growth with the strategic customers the Innovation team is engaged with primarily Financial Services clients.
- Build customer innovation capability within the Google Cloud organization to bring Google’s “culture of innovation” to life within our customer base by inspiring, ideating, and proving innovative concepts.
- Engage with Google Cloud customers’ C-suite with a creative and disciplined approach to challenges around new growth, technologies, business, and customers/joint ventures.
- Design and deliver structured innovation programs, lead the development of program strategy and structure, and conduct innovation workshops to identify, validate, and prioritize ideas to align with business outcomes.
- Partner cross-functionally into customer solutions and work with our customers to explore co-development opportunities. Attract and recruit talent, create the team framework, and structure the platform to scale.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

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