Learning Operations and Innovation Lead

4 months ago

London, United Kingdom Financial Conduct Authority Full time

Learning Operations and Innovation Lead (FCA Academy)

**Salary**: National ranging from £43,300 to £56,000 and London from £46,400 to £61,000

Are you interested in being instrumental in helping the FCA deliver an ambitious learning service?

The team/department

The FCA is on an exciting journey as we transform what we do and how we work to become a more forward-thinking, proactive regulator. Our people are the key to our success as a regulator, and our ambition is to build a strong learning culture that equips our colleagues with the capabilities to perform at their best.

Within the HR Division, Organisational Capability (OC) seeks to enable organisational performance through developing the capabilities our colleagues need today and for the future. As a member of the OC team, you will be responsible for the operational management of the FCA Academy including the line management of our Academy Support Team (AST). The FCA Academy provides the core learning services our people need to perform exceptionally and develop themselves professionally.

This is a great time to join the Organisational Capability team, and we are seeking a person who puts continuous improvement at the heart of their work, as our learning offering should adapt to the needs of the FCA. In this exciting role, you will play a crucial part in helping us improve our training content, methods, and delivery to enhance learning outcomes for our colleagues.

What you will be doing (the role)- Oversee the operational and contractual management of the FCA Academy, ensuring timely, budget-aligned delivery of services- Drive continuous service improvement in collaboration with the Capability Development Manager- Coordinate the scheduling and management of learning events, providing top-notch customer service to facilitate access to development opportunities that boost colleague capabilities- Spearhead the assessment of learning interventions, analysing their impact on performance and strategic alignment through data-led evaluations- Cultivate and manage relationships with Managed Learning Services and content suppliers, ensuring they meet KPIs and SLAs while aligning with organizational learning standards- Guide the Academy Support Team, balancing workload and fostering a culture of innovation, also act as a role model in managing performance and promoting inclusivity- Oversee the Workday Learning system to enhance user experience and ensure integration with HR functions- Provide analytical reports to inform strategic findings related to learning and development

What you will get from the role- Be instrumental in helping the FCA deliver an ambitious learning service for the whole organisation- The role will give you exposure to a broad range of stakeholders across the FCA and externally, as you will help to shape and deliver the capability development agenda across the whole organisation.- Be part of a supportive team who will help you grow your expertise - we encourage a growth mindset, and support others to grow and stretch their potential through interesting and stretching work and relevant training and development- By supporting the development of our people’s capability, you will have an opportunity to contribute to the protection of consumers from harm and making sure the UK's financial markets work well - this is a real opportunity to do meaningful work which makes a real difference

Our competitive flexible benefits scheme gives you the opportunity to create a personalised benefits package, tailored to suit your lifecycle. You can use this allowance to purchase additional benefits such as dental or cycle to work or you have the option top up your base salary by taking this as cash.

Core benefits that you will receive as standard are:
- 25 days holiday per year plus bank holidays- Private healthcare with Bupa- A non-contributory Pension of at least 8% of basic salary each month (there are several contribution levels that increase depending on your age - up to 12% a month once you reach age 35)- Life assurance of eight times your basic salary- Income protection

We support hybrid working which means you will be able to work from home up to 60% of the time over a month with the remainder of your time in one of our three office locations.

The skills and experience you will have

Minimum- Proven experience of service delivery with a strong customer service mindset- Track record of success of managing budgets and suppliers- Demonstrable evidence of managing systems to enhance colleague experience

Essential- Excellent relationship and stakeholder management skills, at all levels of the organisation and the ability to build trust, challenge and influence as needed- Demonstrates a continuous improvement mindset who is always seeking to learn and improve how we service the organisations capability needs- Demonstrates analytical acumen, data-led needs assessment and a proven capability to diagnose needs and align solutions to business requ

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