Scheduler/planner

Digital Direct have been established over 15 years. A family business with a fantastic culture, we have been serving companies and communities locally across the AV, Electrical and Security Sector. Our clients range from residential to commercial, homes and offices councils to retailers, hospitals to schools. We make a positive difference to people, every day, and we're very proud of this.

Digital Direct are hiring We are currently looking for a scheduler to join our team in Stourbridge.We are looking for a special person to join our team as a **Planner / Scheduler **to join our growing team in Stourbridge West Midlands

Are you a highly motivated and organised individual with a passion for customer service?

Do you have experience in **scheduling** and **diary management** within a fast-paced field-based operations environment?

If so, we want to hear from you

As a Planner / Scheduler at Digital Direct, you'll be responsible for liaising with customers, coordinating home and business installations, and working closely with our talented installation teams to ensure the best possible customer experience.

**What you'll do**:
Plan, book, and organise work for the Digital Direct team.

Ensure customers are updated at every step of the installation journey

Manage inbound and outbound installation calls

Verify material availability for installation teams

Maintain effective relationships with key stakeholders.

**What you'll need to succeed**:

- Scheduling/diary management experience in fast-paced field operations
- Good UK geographical knowledge, ideally with experience planning for nationwide field teams
- Excellent customer service and organisational skills with a proactive mindset
- Self-motivated, with the ability to work well in a team or independently, multitask, and meet tight deadlines.

Main duties
- To schedule all reactive and planned works to appropriate resource, paying attention to location, expertise and response targets.
- To accurately record all job related information on the appropriate IT systems.
- To ensure that the engineer days are optimised to drive maximum productivity from the team.
- Ensure all jobs marked as incomplete by engineers are followed up and reallocated as appropriate.
- Monitor engineer travel and activity and respond to issues as required.
- Arrange third party attendance where required, raising appropriate Purchase Orders and Work. Requests and obtaining required completion information.
- Ensure all jobs are completed within the required response times and costs.
- Deal with communications in a professional and prompt manner.
- Ensure non productive time is accounted for on system.
- Escalate issues with specific jobs, clients or engineers promptly.
- Report any issues or training needs to your Line manager and /or via your divisional incident reporting system

Person Specification
- Have experience working within a service delivery or contact centre.
- Possess strong IT skills.
- Demonstrate a high level of communication skills with the ability to provide detailed information and advice in a clear and positive manner.
- Have the ability to interact and communicate as appropriate with their audience, which will encompass colleagues, engineers, contract and performance managers and third party suppliers.
- Work effectively under pressure within a busy and diverse environment.
- Show a creative approach to analysing and solving problems using technology and reported information.
- Adhere to process and compliance requirements.
- Work well as part of a team.

**Job Types**: Full-time, Part-time

**Salary**: £20,000.00-£26,000.00 per year

Expected hours: 32 - 40 per week

**Benefits**:

- Casual dress
- Company pension
- Free parking
- On-site parking

Schedule:

- Monday to Friday
- Overtime

**Experience**:

- schedular: 2 years (preferred)

Work Location: In person