Treatment Coordinator
6 months ago
**Job Summary**:
**Responsibilities**:
- Often being the first point of contact for patient enquiries, leading the engagement of all dental leads and driving conversion to a consultation
- Proactively calling and contacting enquiries and leads as per practice processes.
- Greet and welcome patients as they arrive at the dental office
- Work with the team to manage the dental diaries across our clinics to optimise clinician time and revenue
- Work with the team to drive conversion from consultation to treatment
- Take payments where necessary to confirm appointments and for treatment costs.
- Work with the team to feedback the impact of marketing campaigns
- Continually check and update the CRM to help track enquiries and consultations
- Assist patients in understanding their treatment plans, including procedures, costs
- Schedule and coordinate patient appointments, ensuring efficient use of dental office resources
- Maintain accurate patient records, including treatment plans, progress notes, and financial information
- Discuss treatment costs and financing options.
- Collaborate with dental professionals to ensure seamless patient care
- Handle patient inquiries and resolve any issues or concerns in a professional manner
**Experience**:
- Previous experience working in a dental office or healthcare setting would be an advantage
- previous experience in customer / patient facing role
- Ability to work in a fast paced environment
- Proficient in using management software and inputting data / information
- Excellent organizational skills with the ability to prioritize tasks effectively
- Exceptional attention to detail and accuracy in record keeping
- Outstanding communication skills, both verbal and written
- Ability to maintain confidentiality of patient information
**Key Competencies**:
- Ability to communicate effectively at all levels and establish sound working relationships
- Strong sales ability with confidence to up-sell/cross-sell
- A polished appearance and professional manor
- Exemplary customer service skills
- Methodical and analytical with excellent attention to detail
- Proactive
- Flexibility
**Salary**: £21,000.00-£60,000.00 per year
**Benefits**:
- Company events
- Company pension
- Employee discount
Schedule:
- Day shift
- Monday to Friday
Supplemental pay types:
- Performance bonus
Work Location: In person
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