Senior Support Officer

3 weeks ago

Hertford, United Kingdom Hertfordshire CC Full time

**Advert Information** Job Title**: Senior Support Officer
**Location**:Hybrid Working, including travel to Stevenage, St Albans and Apsley
**Starting Salary**:£27,344 with the opportunity to progress to a maximum of £30,151 pro-rata for part time
**Hours**: 18.5 hours per week
**Contract**: Permanent

An exciting opportunity to join the Fostering and Adoption Panel Office as a Statutory Panel Report Writer.

Fostering and Adoption Panel Office consists of Administrators, Statutory Panel Report Writers, Panel Delivery Manager and Service Manager. You’ll need to deliver highly detailed minutes of panels and Best Interests meetings, along with completing administrational tasks related to panel business.

**Duties may involve a combination of**:
You will attend Adoption and Fostering panels on a weekly basis, taking minutes and completing post panel tasks. Types of cases include approvals, reviews, appeals and matches.

You will be responsible for your own time management to meet the statutory timescales for minutes to be completed and sent to the Agency Decision maker for approval.

Sharing a full range of administrative duties, dealing with all general matters and more complex correspondence relating to panel. Liaising with Panel Members, Team Managers and Social Workers who are presenting cases to panel.

Update and manage computer databases and spreadsheets, provide reports and compile information such as online evaluation and feedback data, approval data and statistical data relating to panel business. Contributing data for the Panel Adviser annual reports for Adoption and Fostering panels as requested.

Maintain confidentiality, respond to enquiries and provide required information to internal and external customers.

Provide professional support to Senior Officers and Managers, undertaking an ambassadorial role dealing with confidential and sensitive matters, first point of contact for Senior Managers.

Manage utilisation of and provide expertise in software packages such as Microsoft Office, production of documentation according to local procedures and statutory/legal requirements.

The duties and responsibilities listed above describe the post as it is at present. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.

This role has varied administrational tasks assigned to it; one or two days per week you will have the opportunity to attend virtual and/or face to face fostering and adoption panels where you will meet and work with a range of professionals. You will need to type accurate minutes and use databases or spreadsheets for recording information. Other tasks include liaising with Panel Members, Social Workers and Team Managers post panel. There is the opportunity to complete monthly statistics which feed into the Panel Adviser reports for both adoption and fostering panels.

Good level of education: GCSE, A-level or Vocational equivalent. No specific qualifications required. Previous experience in service delivery or a business-related qualification would be beneficial. You will be a competent administrator with experience of taking minutes and using Microsoft Office. You’ll need to show confidence and possess excellent customer care skills.

**Additional Information**
You will be self-motivated, professional, and approachable, always providing excellent team support and best practice. The role involves a variety of administrative tasks, operating within departmental policies and procedures.

Fostering and Adoption Panel Office is an inclusive, friendly, hardworking team, striving to deliver best practice in all work. Working as part of a team is vital. There are opportunities to attend training days to develop your knowledge and skills further.

**Closing Date: Wednesday 5th April 2023**
**Interview Date: 28th April 2023 and 4th May 2023**

**For an informal discussion and more information please contact:

- Rebecca Nash, Panel Delivery Manager on 01992 556950.**

**Diversity: We are an inclusive employer and value a diverse workforce**

**Benefits of working for us**:

- Flexible Working Arrangements (depending on the role)
- Excellent Career Development
- Salary Exchange for Additional Benefits
- Excellent Pension Scheme with Employer Contributions
- Shopping Discounts
- Support Groups & Wellbeing Schemes

**English Fluency**:The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.

**Safeguarding**: Safeguarding children and adults is of utmost importance to Hertfordshire County Council. The Council requires employees to abide by legislation and best practice to enable Hertfordshire to achieve this. This role has been identified a

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