Fm Delivery Officer Glasgow Region

2 weeks ago

Glasgow, United Kingdom HM Revenue and Customs Full time

**Details**:
**Reference number**:

- 269859**Salary**:

- £27,650 - £29,728**Job grade**:

- Executive Officer**Contract type**:

- Permanent**Business area**:

- HMRC - CFO Group - Estates**Type of role**:

- Estates
- Property**Working pattern**:

- Full-time**Number of jobs available**:

- 1Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- GlasgowAbout the job

**Job summary**:
Are you looking for an organisation that cares about the work-life balance of its workforce? An employer who offers structured personal development, progression opportunities and outstanding training? Well look no further

At HMRC we are committed to creating a great place to work for all our colleagues; an inclusive and respectful environment that reflects the diversity of the society we serve. We do this by taking equality, diversity and inclusion into account in everything we do.

We want to maximise the potential of everyone who chooses to work for us and we offer a range of flexible working patterns and support to make a fulfilling career at HMRC accessible to you.

What’s more, most roles offer hybrid working where you spend part of your working week at home giving you even more control over your work-life balance.

**Job description**:
**Person specification**:
**Here are some of the things you'll be responsible for as our FM Delivery Officer Glasgow Region**:

- Provide a visible presence for our customers ensuring the best quality of service and excellent customer communications
- Collaborate with others to integrate customer services and new works at the local level including:

- With Support Services (access control, mail, FF&E, utilities)
- With Project Delivery (projects including Estates Location Programme)
- With CDIO (IT service delivery)
- With Estates Transformation
- Support with customer feedback and Level 2 complaints
- Provide a proactive local interface with hard/soft FM suppliers and landlords integrating service provision to customers
- Assure hard and soft FM supplier and landlord performance including undertaking cleaning audits. Compliance activity and workplace inspections
- Support the monitoring of suppliers KPIs, supervising regular supplier assessment, analysis, and reporting. Preparation of reports and analysis of MI for the FM SO Lead.
- Collate and inform appropriate management information to respond to information requests from customers. Enable the effective management of the estate and suppliers
- Identify and manage customer service and FM risks

**Person Specification**

**Essential Criteria**:

- Recent substantial experience within a facilities management / contract management function
- Clear demonstration of FM Skills in both meeting customer needs and managing supplier relationships
- Experience of concerto CAFM system or similar FM management systems.
- Contract/Supplier Management
- Demonstration of strong customer relationship management and customer service ethos
- Understanding key performance related schedules within contracts including assurance of KPIs/SLAs

**Essential Qualifications**:
If not already held, you must be willing to obtain IWFM Level Certificate 3 or equivalent within 24 months of take up duty.

Additionally, if not already held, you must be willing to obtain NEBOSH General Certificate within 24 months of take up duty.

**National Security Vetting**

**Working Pattern**

In addition to this, you will need to be available for out of hours ‘On Call’ as needed in order to respond to any incidents.

**Behaviours**:
We'll assess you against these behaviours during the selection process:

- Managing a Quality Service
- Changing and Improving
- Communicating and Influencing

**Technical skills**:
We'll assess you against these technical skills during the selection process:

- 11. Health and Safety

**Benefits**:

- Learning and development tailored to your role
- An environment with flexible working options
- A culture encouraging inclusion and diversity
- A Civil Service pension with an average employer contribution of 27%

Team members that are moving offices as a result of the Locations Programme will be entitled to a Moves Adjustment Payment for three years where they incur additional costs. This is calculated based on the difference between the costs of travelling to and from the new and old office, over a weekly period. You will get more detail on this as part of targeted locations move communications.

Find more about HMRC benefits in 'Your little extras and big benefits handbook' for further information or visit Thinking of joining the Civil Service.

Things you need to know

**Selection process details**:

- This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths, Experience and Technical skills.**The Sift**

**Sift, Interview Dates and Location**

We aim to conduct the sift within 2 weeks of the advert closing and interviews will be scheduled approximately 10 workin

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