Retail & Customer Service Supervisor
3 days ago
**Retail & Customer Service Supervisor**
**Contract**:Permanent, Full Time
**Hours of work**:Any 5 out of 7 days, 40 hours per week
**Salary**:£20,384 per annum
**About our vacancy**
We are looking for an enthusiastic Retail & Customer Service Supervisor to join our management team at Discover Hastings.
You will have a passion for managing retail operations, as well as drive to motivate the Guest Experience team to ensure we always exceed customer expectations.
Working in such a unique, fun and engaging environment means that no two days are ever the same at Discover Hastings
**About us, Discover Hastings**
We are proud to operate three of Hastings’ most popular, diverse and culturally rich tourist attractions within the East Sussex area:
- **Smugglers Adventure** - Be transported through time and delve deep into an unbelievable cave network of secret tunnels and vast caverns. There’s so much to be foundunderground
- **Hastings Castle** - Take a step back in time and discover the history of Britain’s first Norman castle built by William the Conqueror in 1067, all set within one of the most scenic viewpoints on the south-coast.
- **Hastings Aquarium** - Home to over 3500 incredible aquatic animals and reptiles. Embark on an amazing underwater safari around the waters of the world meeting seahorses, turtles, tropical sharks, a giant pacific octopus and more
**Discover Hastings - Retail and Customer Service Supervisor - Purpose**
- To be approachable, knowledgeable, and engaging when looking after our customers.
- Leading your team to deliver a memorable experience.
- To ensure all stock ordering, purchase orders, invoices and performance reports are delivered accurately to a timeframe and completed as per company requirements.
- Maintaining gift shop display and merchandising standards across our two sites to maximise sales opportunities, through the use of upselling and seasonal promotions.
- As part of the management team, you will be required to be part of the Duty Manager function on a rota basis.
**The Key Duties Include**
**Retail & Stock Reporting**
- You will oversee the retail gift shop operation across all Discover Hastings sites, ensuring all stock, signage and merchandising are delivered to the highest of standards.
- To deliver on commercial targets; inclusive of revenue income, cost of sales, wastage and staffing costs.
- To analyse sales figures to inform merchandising decisions and forecast future sales to plan stock levels to maximise profits.
- To continue to work collaboratively with Aspro UK central retail team on all aspects of retail operation and deliver best practice techniques.
- To manage the storerooms efficiently, monitoring and controlling stock levels, records, rotation, and supply/delivery.
- To manage the purchasing of retail stock and supplies, reacting to change in demand and logistics.
- To monitor and control stock quantities and waste.
- Utilising retail/stock management software to raise purchase orders, record deliveries and stock movements to ensure all stock is secure and accounted for on our systems.
- Manage and reconcile quarterly retail stock takes, inclusive of discrepancy investigation and resolution. To also assist with monthly catering stock takes.
- To complete various financial reports to specific monthly and weekly deadlines, inclusive of departmental performance reviews.
**General Management**
- To manage and motivate Guest Experience staff in accordance with company policies and procedures.
- To plan rotas effectively to meet all operational needs of the business.
- Taking accountability for overall department’s (Retail) performance and achieving set targets and goals.
- To be responsible for ordering change, managing safe floats and completing banking.
- To ensure end-of-day closing checks are completed.
- To be an effective communicator, representing the overall business in a positive light.
- To ensure all new starters are set up for success via a thorough induction and ongoing training and development.
- To be responsible for personal development, continually seeking to develop own skills and contribute to the success of the overall business.
**About You**
- You will be enthusiastic for all things retail, with a passion and drive for results.
- You will have excellent communication and organisational skills, excel in all areas of customer service, enjoy challenging situations and able to create a positive and innovative working atmosphere.
- You will have experience leading a team within a retail or guest-facing environment.
- You will have proficient IT skills including a good working knowledge of Microsoft Office & retail stock/back-of-house systems.
- You will have knowledge and work experience of controlling retail stock; from ordering, recording deliveries, merchandising to selling to our customers.
**Why Work for Us?**
Here at Discover Hastings, our work environment is built on mutual respect and professionalism. We h
-
Guest Experience and Retail Supervisor
3 days ago
Hastings, United Kingdom Discover Hastings Full time**Guest Experience & Retail Supervisor** **Contract**:Permanent, Full Time **Hours of work**:Any 5 out of 7 days, 40 hours per week **Salary**:£20,384 per annum + excellent benefits **About the Role** This is an exciting opportunity for an enthusiastic Guest Experience & Retail Supervisor with a passion for exceeding visitor expectations to join our...
-
Supervisor
6 months ago
Hastings, United Kingdom HMV Full timeHMV is the UK’s leading specialist retailer of music, film, pop culture and technology products. With over 100 stores around the country, our heritage is synonymous with the development of British popular music and culture. We currently have an exciting opportunity for an experienced Supervisor to join the team in hmv Hastings. We are seeking an...
-
Supervisor (Hastings)
3 days ago
Hastings, United Kingdom Robert Dyas Full time**Who are we?** Robert Dyas has a long and fascinating history spanning over 140 years. It was bought in July 2012 by former Dragon’s Den investor Theo Paphitis, owner of the Theo Paphitis Retail Group, which comprises Ryman, Robert Dyas, Boux Avenue and London Graphics Centre. From the innovative to the everyday, you’ll find everything you need for...
-
Night Customer Assistant
1 day ago
Hastings, United Kingdom Ashdene Service Station Full time**Our Customer Service Champions are the life and soul of our service stations! They keep them clean and safe, with everything working well. Above everything, they enjoy helping our customers to have a great day, by delivering great customer service, so people want to keep coming back!** **Our Culture** **From the most senior manager, to the newest...
-
Retail Supervisor Lead
1 week ago
Hastings, East Sussex, United Kingdom Zachary Daniels Full timeAbout the JobWe are looking for a Business Operations Manager to join our Brighton store, offering a salary up to £35,000 plus bonus and benefits. As a Store Manager, you will be responsible for leading a team, driving sales, and achieving company targets.The ideal candidate has experience in fast-paced retail or hospitality environments, managing teams and...
-
High Street Retail Supervisor
1 week ago
Hastings, East Sussex, United Kingdom Zachary Daniels Full timeRequirements and Qualifications:Proven experience in fast-paced retail or hospitality environments with a focus on customer service.Energetic and upbeat personality with the ability to motivate and lead teams.Experience managing large teams and turnover, as well as driving KPIs and store data.The ideal candidate will have excellent leadership skills, a...
-
Customer Service Specialist
3 months ago
Hastings, East Sussex, United Kingdom beBee Professionals Full time £20,000 - £30,000Be Part of Our Dynamic Retail Team in HastingsWe are seeking a highly motivated and customer-focused Sales Assistant to join our retail team in Hastings, United Kingdom. As a Sales Assistant, you will play a key role in delivering exceptional customer service and supporting the store's day-to-day operations.Key Responsibilities:Customer Service: Greet and...
-
Customer Service Representative
4 weeks ago
Hastings, East Sussex, United Kingdom Harrisburgpremier Full timeHarrisburgpremier is a dynamic and growing company that offers a unique opportunity for a Cash Handling and Customer Service Representative to join our team. In this role, you will be responsible for managing cash transactions, handling customer inquiries, and providing exceptional service to our customers.Job Summary:The Cash Handling and Customer Service...
-
Customer Service Representative
2 months ago
Hastings, East Sussex, United Kingdom beBee Professionals Full time £20,000 - £30,000We are seeking a highly skilled and customer-focused Sales and Service Advisor to join our team in Hastings, United Kingdom. As a key member of our retail team, you will play a vital role in delivering exceptional customer service and supporting the store's day-to-day operations.Responsibilities:Provide exceptional customer service and assist customers with...
-
Customer Service Representative
2 weeks ago
Hastings, East Sussex, United Kingdom Funky Pigeon Full timeAbout the Role:We are seeking a skilled Customer Service Representative to join our team at the Post Office. This is a permanent role with a 24-hour contract and flexible working pattern.As a Customer Service Representative, you will be responsible for delivering exceptional customer service, managing queues, and meeting high standards of governance and...
-
Infrastructure Services Supervisor
2 weeks ago
Hastings, East Sussex, United Kingdom Vector Recruitment Solutions Ltd Full time £45,000Job Title: Infrastructure Services SupervisorWe are looking for an experienced Infrastructure Services Supervisor to join our client, an expanding infrastructure services provider in the South East. As a key member of the team, you will be responsible for leading the production of bespoke traffic management signage, supervising staff, and mentoring employees...
-
Make Ready Operative
1 day ago
Hastings, United Kingdom Churchill Service Solutions Full timeJob Details: Reference Number: 878 **Location**: HASTINGS Contract Type: Permanent Part Time **Salary**: CompetitiveJob Starts: ASAP Weekly Hours: 30 Division Name: Cleaning **Job Description**: - Make Ready ambulance service vehicles in accordance with the Make Ready training. - Pack drugs in accordance with the Trust Board guidelines and the Make...
-
Customer Service Representative
6 days ago
Hastings, East Sussex, United Kingdom beBee Professionals Full time £20,000 - £30,000We are seeking a Customer Service Representative to join our retail team in Hastings, United Kingdom. As a key member of our team, you will play a vital role in delivering exceptional customer service and supporting the store's day-to-day operations.Key Responsibilities:Greet and assist customers with product selection, providing expert knowledge and advice...
-
Retail Sales and Service Leader
2 days ago
Hastings, East Sussex, United Kingdom Farmers Trading Company Ltd Full time**Sales and Service Management Role**We are seeking a dedicated individual to join our experienced management team as a Sales and Service Manager.This role offers the potential to gain exposure to a wide range of retail offerings, from Women's and Men's Fashion to Homeware and Nursery. You will be working amongst high achievers with a strong focus on...
-
Customer Service Representative
2 months ago
Hastings, East Sussex, United Kingdom beBee Professionals Full time £25,000 - £35,000At beBee Professionals, we are looking for a Customer Service Representative to join our team in Hastings. As a key player in our customer-facing team, you will be responsible for delivering exceptional service and support to our customers.Key Responsibilities:Engage with customers, providing service and support.Collaborate with team members to meet and...
-
Retail Store Protection Specialist
4 weeks ago
Hastings, East Sussex, United Kingdom Kingdom Group Full timeAbout the RoleThis is a fantastic opportunity for a motivated individual to join our team as a Retail Security Officer in Hastings.ResponsibilitiesYou will be responsible for:Liaising with clients to fulfill security requirements on siteCompleting various security documentationLiaising with supervisor/manager effectively and efficientlyProtecting the image...
-
Retail Sales and Service Manager
2 weeks ago
Hastings, East Sussex, United Kingdom Farmers Trading Company Ltd Full timeCompany Overview:Farmers Trading Company Ltd is a renowned New Zealand retail brand with a strong reputation for providing exceptional customer service. As a dedicated sales and service manager, you will be part of a passionate management team committed to delivering outstanding results.
-
Customer Service Representative
3 weeks ago
Hastings, East Sussex, United Kingdom Farmers Trading Company Ltd Full timeUnlock career progression and endless opportunities in one of New Zealand's largest retail networks.We are seeking a skilled Customer Service Representative to join our team as a Beauty Advisor. This part-time role involves working on a Monday, Saturday, and Sunday roster.Estimated salary: $55,000 - $60,000 per annumRetail or hospitality experience and sales...
-
Customer Service Representative
5 days ago
Hastings, East Sussex, United Kingdom beBee Professionals Full time £25,000 - £35,000Be part of a vibrant team at beBee Professionals in Hastings as a Customer Service Representative. This role involves engaging with customers, participating in operational workflows, and collaborating with team members to achieve goals.Job Description:Provide exceptional customer service to ensure customer satisfaction.Contribute to operational success by...
-
Customer Service Ambassador
1 week ago
Hastings, East Sussex, United Kingdom beBee Professionals Full time £25,000 - £35,000Company OverviewWe are beBee Professionals, a fast-paced and vibrant team dedicated to delivering exceptional customer service. Our mission is to provide an excellent experience for our customers, and we're looking for enthusiastic individuals to join us in this effort.Job DescriptionThis is an opportunity to be part of our operational workflow, engaging...