Customer Service Specialist

2 days ago


Manchester, United Kingdom Add People Full time

**SEO Customer Service - Digital Marketing - Altrincham - 37.5 hours**

**Up to 26k basic plus Bonus**

**Hybrid working**

**Are you passionate about helping small businesses online?**

We are looking for a customer service specialist to join our Known Locally Team, delivering next-level customer service and digital marketing services on a hugely varied portfolio of clients.

**Where do you fit in as a Customer Service Specialist - SEO?**
- managing client relationships
- reporting on results
- recommending changes and improvements to campaigns
- introducing new opportunities for clients to improve their digital marketing presence.

With exciting expansion plans in progress, this is an unparalleled opportunity to either begin or further a career in the digital marketing industry

**Who are Known Locally and Add People?**

Known Locally is the local SEO arm of Add People, a team of digital marketing professionals built to service small to medium-sized businesses.

Established in 2002, we’re now a workforce of over 150 digital marketing professionals who deliver targeted online traffic to more than 4000 clients around the globe.

**What we want you to bring to the party as a Customer Service Specialist - SEO**:

- Excellent communication skills
- An interest in all things digital
- Willingness to learn

**Required Skills for a Customer Service Specialist - SEO**:

- Previous customer service/communication role experience a must
- Self-starter with a positive attitude
- Willing to go the extra mile
- Team player
- Committed to self-development
- Adaptable
- Curious and inquisitive nature

**Desired Skills**
- Digital marketing account management/customer service
- SEO/digital marketing knowledge
- Experience in introducing new services to a customer base through upselling/cross selling

**Why work for Add People?**
- Sociable working hours
- Healthcare scheme
- Contributory pension
- 30 days holiday which increases with service
- Sick pay
- On site bar
- Child care voucher scheme
- Cycle to work scheme
- Weekly pay
- Subsidised social events
- Regular incentives and rewards
- LGBTQ+ friendly workplace
- Age-inclusive
- Investors In People (IIP) Platinum

**Salary**: Up to £26,000.00 per year

**Benefits**:

- Casual dress
- Company pension
- Cycle to work scheme
- Free parking
- On-site parking
- Referral programme

Schedule:

- Monday to Friday

Supplemental pay types:

- Performance bonus

Reference ID: SEO-KL



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