Receptionist

3 days ago

Warwick, United Kingdom Chase Meadow Health Centre Full time

As a receptionist in General Practice you will ensure that patients and visitors are greeted in an efficient and courteous manner both in-person and over the phone. You will be proactively communicating information between relevant patients, doctors and professionals. General Practice is a busy environment, therefore an ability to work under pressure whilst maintaining accuracy and excellent customer service is essential. Knowledge of primary care is desirable but not essential as full training will be provided.

This role is for 16.5 hours per week covering the following shifts:

- Mondays 1pm to 6.30pm
- Thursdays 8am to 1.30pm
- Fridays 1pm to 6.30pm
- Additional shifts will be required for covering annual leave and staff sickness. Shift patterns are AM 8.00 to 1.30pm and 1pm to 6.30pm to allow for a 30 minute handover to the afternoon team. Shifts are allocated using a rota system.

**Reception**
To ensure receptionists on duty are at their desks and ready to begin their duties at the required time, working under directives from the doctors and adhering to practice policies.

**Front of House**
Meet and greet patients and visitors to the Practice, making sure visitors sign in and patients arrive themselves via the touch screen or by ourselves, via the EMIS system.

Directing visitors to relevant areas.

Announcing arrival of patients for outside services, Podiatry, Physio, AAA screening, Digital Retinopathy.

**Telephone**
Answer telephone and deal with calls, redirecting to other staff members and clinicians as necessary. Taking and forwarding messages to clinicians and all staff members.

**Appointments**
Making, rescheduling and cancelling appointments for both Doctors and other clinicians as necessary (including home-visits), both by telephone and face to face and when requested being aware of restrictions and clinician requests. Adhering to requests to book patients in following tasks from clinicians following test results and Docman letters. Confirming minor surgery appointments.

Signposting patients to other services where appropriate to ensure the patient receives timely and efficient care that meets their needs.

**Prescriptions**

Dealing with prescription queries from patients and pharmacies. Processing requests from Appliance companies and sending prescriptions out to them. Postal prescription requests and read coding details on screen. Preparing prescriptions for Dossette box patients, contacting patients regarding prescriptions.

Ensure all controlled drugs prescriptions are entered onto the register and any issues escalated to the Practice Manager.

Ensuring adherence to policies and processes when processing repeat prescription requests.

**Post and Deliveries**
Stock deliveries - ensure these are directed to the appropriate recipient paying special attention to any temperature sensitive deliveries such as vaccines.

**Vaccinations**
Book appointments for vaccinations and immunisations into the correct clinics following national guidance.

Code patients with the correct ‘declined’ code as requested by patients.

**Test Results**
Dealing with results requested by patient, both by phone and face to face, giving details as directed by Doctor.

Taking results via telephone, from both the path lab and consultants, and passing these to appropriate Doctor to action.

**Ambulance** Requesting ambulance service at the request of Doctor, for both emergency and routine service, giving relevant information needed and recording details via read code on screen.

**Referrals**

Other referral forms to be dealt with according to instructions from Doctors.

Chase outstanding letters from secondary care as required.

**Fire Alarm**
Testing the fire alarm on a weekly basis, liaising with the alarm company, prior and post, test, updating the folder weekly if required.

**Cover and Staffing Levels**
Work as a team to ensure adequate staffing levels escalating any concerns to the Practice Manager.

**Online bookings**

Promote the NHS App and online services.

**House keeping**
Dealing with and completing weekly housekeeping list, including re-ordering stationary, photocopying, office notice board, urine sample bottles.

**End of day checks**
Afternoon staff to check all rooms, to ensure rooms are secure and windows are closed.

**Training**
Ensure up-to-date with all annual mandatory training as per CQC requirements.

**Registrations**
Registration of Temporary, and Immediately Necessary patients to the EMIS system, as and when required.

**Meetings**
Attend practice and departmental meetings as appropriate.

**Responsibilities**
When the cleaners are not in the building, making sure the property is secure and alarm set.

**Dress code**
As front line staff, keeping a smart and professional appearance and demeanour, at all times, adhering to the uniform policy outlined in the staff handbook.

**Adhoc duties**
Dealing with additional clerical duties as they arise, eg. Cancelling and re-arranging appointme

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