Customer Assistant- Hospitality

7 months ago


Royal Tunbridge Wells, United Kingdom M&S Full time

**Summary**

Working Pattern

W/C10/03

Mon 9am - 17pm

Tue 10am -18pm

Thur 10am - 18pm

Fri 8am - 16pm

W/C 17/03

Tue 10am - 18pm

Wed 10am - 18pm

Fri 10am - 18pm

Sat 10am - 18pm

**All the details**

**Purpose**
- To deliver a great shopping experience for their customers, putting customers before task every time
- Champion new ways of working within stores through an open mindset and positive attitude
- Complete tasks and processes that deliver ‘best in town’ standards
- Serve and sell across all channels brilliantly well
- Be the voice of our customer to help us continually improve

**Key Accountabilities**
- Serve our customers efficiently and brilliantly well - on the shop floor and at service points
- Deliver ‘best in town’ standards through presentation standards, availability and keeping the store clean and tidy
- Skilled to utilise all digital tools and communication channels to do the job
- Share customer and colleague feedback to help us do things better
- Share knowledge and experience with colleagues to support others in building skill and confidence
- Own their own learning & development and proactively access digital learning solutions
- Know the daily sales targets, priorities, promotions & selling opportunities
- Have great product knowledge to sell and recommend our products and services
- Proactively engage with customers to understand their needs and make recommendations
- Understand the store priorities and their part to play
- Complete tasks with pace and in line with SOPs
- Minimise cost and waste through good process practice
- Follow safe and legal working practices

**Key Capabilities**
- Understands how M&S operates,it’sstrategy, future and the role they play
- Committed to delivering excellent work fast with great attention to detail
- Open to and acts on feedback, asking for this regularly
- Sets performance objectives for self in conjunction with line manager and in line with business plans
- Takes accountability for planning and managing own work efficiently to ensure objectives are met
- Is curious and asks questions to challenge the status quo - ask why the company does things the way it does things
- Effective at communicating their intentions to others; ensures communication is clear and simple
- In control of their own reactions and considers how to share their perspective to create better reaction for team
- Copes well with change and work challenges and recovers quickly from its impact
- Builds positive relationships by being a good listener and getting to know people by establishing a connection

**Technical Skills/ Experience**
- Contributing to store sales and cost control
- Work across the store to get things done right first time within timescales
- Comprehensive knowledge of customer shopping channels
- Good level of product knowledge and services across the store
- Up to date knowledge of the commercial operation and brilliant basics
- Understand customer needs and spot selling opportunities
- Adapting to change
- Good Knowledge of VM principles

**Key Relationships and Stakeholders**
- Customers
- Colleagues
- Store Leadership
- BIG


  • Hospitality Assistant

    4 weeks ago


    Tunbridge Wells, Kent, United Kingdom Aimbridge Hospitality Full time

    About the RoleWe are recruiting an experienced Housekeeping Attendant to join our team at the Mercure Tunbridge Wells Hotel. As part of this role, you will play a vital part in delivering an outstanding guest experience by ensuring timely and professional attention to our guests' needs.You will be responsible for cleaning guest bedrooms and bathrooms,...

  • F&B Assistant

    4 months ago


    Royal Tunbridge Wells, United Kingdom Aimbridge Hospitality Full time

    Who are we? Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand, overseeing over 1,600 hotels and resorts across the world. We work with big brands such as Hilton, Accor, Marriot and IHG as well as small independent hotels and everything in between. What is in it for you? As part of the Aimbridge team, you will have...


  • Tunbridge Wells, Kent, United Kingdom Elysian Residences Full time

    About the RoleWe are seeking an experienced Front of House Assistant to join our team at Elysian Residences in Royal Tunbridge Wells. As a key member of our hospitality team, you will be responsible for providing exceptional service to residents, families, and customers.ResponsibilitiesTo increase customer satisfaction by providing efficient, prompt,...


  • Tunbridge Wells, Kent, United Kingdom Maidstone and Tunbridge Wells NHS Trust Full time

    Hospital Pharmacy AssistantEstimated Salary: £22,000 - £28,000 per annum.We are seeking a highly motivated and organized individual to join our team as a Hospital Pharmacy Assistant. In this role, you will be responsible for providing safe and efficient dispensing support, contributing to the delivery of a comprehensive and modern pharmacy service.Main...

  • Hospital Administrator

    7 months ago


    Royal Tunbridge Wells, United Kingdom Spire Healthcare Full time

    **Hospital Administrator | Administration | Private Hospital | Competitive Salary | Full-Time, Permanent | Tunbridge Wells** Spire Tunbridge Wells are recruiting for an experience Administrator to join their administration team on a full-time, permanent basis. Spire Southampton Hospital offers world-class care, attracting patients from across the South of...


  • Royal Tunbridge Wells, United Kingdom Nuffield Health Full time

    HEAD OFFICE Hospital Support Administrator Hospital Support Administrator Nuffield Health at Tunbridge Wells Hospital | Permanent | Full time | **Salary**: Up to £26,000 (depending on experience) + fantastic benefits As a Hospital Support Administrator at Nuffield Health Tunbridge Wells hospital, you’ll work closely with the hospital leadership team...

  • Receptionist

    4 months ago


    Royal Tunbridge Wells, United Kingdom Aimbridge Hospitality Full time

    Who are we? Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand, overseeing over 1,600 hotels and resorts across the world. We work with big brands such as Hilton, Accor, Marriot and IHG as well as small independent hotels and everything in between. What is in it for you? As part of the Aimbridge team, you will have...

  • Housekeeping Attendant

    7 months ago


    Royal Tunbridge Wells, United Kingdom Aimbridge Hospitality Full time

    Who are we? Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand, overseeing over 1,600 hotels and resorts across the world. We work with big brands such as Hilton, Accor, Marriot and IHG as well as small independent hotels and everything in between. What is in it for you? As part of the Aimbridge team, you will have...


  • Royal Tunbridge Wells, United Kingdom Hilton Nursing Partners Ltd Full time

    Hilton Nursing Partners works in close partnership with the NHS & Social Care Commissioners to successfully deliver safe, timely, and supportive hospital discharges, patient assessments, and patient recovery programs. We’re incredibly proud to be setting an exemplary standard, having been rated not once, but twice as ‘outstanding’ by the Care Quality...


  • Tunbridge Wells, Kent, United Kingdom Blue Arrow Maidstone Full time

    We are a leading hospitality provider in the heart of Tunbridge Wells, seeking an experienced Catering and Hospitality Professional to join our team. This role will see you working as part of our dynamic kitchen team, assisting with food preparation and cooking to deliver exceptional dining experiences to our customers.In this role, you will be responsible...

  • Sales Assistant

    7 months ago


    Royal Tunbridge Wells, United Kingdom WHSmith Full time

    **Sales Assistant - WHSmith - Pembury Hospital** Contract Type: Permanent Working hours: 15hrs As a Sales Assistant you’ll provide exceptional customer service and work independently or as part of a team to deliver our fantastic store standards. We want you, our customers, and our colleagues to be proud to share their journey with us. **What being a...

  • Sales Assistant

    6 months ago


    Royal Tunbridge Wells, United Kingdom WHSmith Full time

    **Sales Assistant - WHSmith - [Pembury Hospital** Contract Type: [Permanent/Temporary] Working hours: [ Full detail of working hours] As a Sales Assistant you’ll provide exceptional customer service and work independently or as part of a team to deliver our fantastic store standards. We want you, our customers, and our colleagues to be proud to share...

  • Assistant Manager

    5 days ago


    Royal Tunbridge Wells, United Kingdom Flow Sports Personnel Ltd Full time

    Are you a highly motivated and ambitious manager?Are you looking for an employer that will invest in you and develop your career further?Are you looking for a business that is financially stable and has very exciting growth plans?If so, then look no further!As an Assistant Manager for our client, you will be at the very centre of the customer and team...


  • Royal Tunbridge Wells, United Kingdom Spire Healthcare Full time

    **Part-Time Hospital Administrator | Administration | Private Hospital | Competitive Salary | 22.5hrs, Permanent | Tunbridge Wells** Spire Tunbridge Wells are recruiting for an experience Administrator to join their administration team on a part-time, permanent basis. This role is to work 22.5 hours per week Spire Tunbridge Wells Hospital offers...

  • Customer Assistant

    7 months ago


    Royal Tunbridge Wells, United Kingdom M&S Full time

    **Summary** Operations Assistant Work Pattern Monday: 1400 - 2200 Tuesday: 1400 - 2200 Thursday: 1400 - 2200 Saturday: 1400 - 2200 Sunday: 1200 - 2000 Monday: 1400 - 2200 Thursday: 1400 - 2200 Friday: 1400 - 2200 **All the details** **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time -...

  • Customer Assistant

    7 months ago


    Royal Tunbridge Wells, United Kingdom M&S Full time

    **Summary** Operations Assistant Work Pattern Week 1 Tuesday: 0430 - 1100 Friday: 0430 - 1100 Saturday: 0430 - 1100 Week 2 Sunday: 0430 - 1100 Wednesday: 0430 - 1100 Thursday: 0430 - 1100 **All the details** **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of...


  • Tunbridge Wells, Kent, United Kingdom Barchester Healthcare Full time

    Hospitality Team MemberROLE OUTLINEA challenging role as a Hospitality Team Member at Barchester Healthcare, where you will create engaging environments for our residents to enhance their overall care and well-being. The goal is to provide warm and welcoming experiences in our dining rooms and bars, offering exceptional customer service.YOU'RE THE IDEAL...

  • Customer Assistant

    3 weeks ago


    Royal Tunbridge Wells, United Kingdom CV-Library Full time

    Customer Assistant (Night Shift) Summary £12.40 - £13.35 per hour | 30-35 days' holiday (pro rata) | 10% in-store discount | Enhanced family leave Everyone who works at Lidl brings something unique to the table - but we also have a whole lot in common. We're collaborative, determined and we all pitch in to help each other out. Just...

  • Customer Assistant

    2 months ago


    Royal Tunbridge Wells, United Kingdom CV-Library Full time

    Customer Assistant (Night Shift) Summary £12.40 - £13.35 per hour | 25 hour contract | night shifts | 30-35 days' holiday (pro rata) | 10% in-store discount | Enhanced family leave Everyone who works at Lidl brings something unique to the table - but we also have a whole lot in common. We're collaborative, determined and we all pitch...

  • Sales Assistant

    6 months ago


    Royal Tunbridge Wells, United Kingdom WHSmith Full time

    **Sales Assistant - WHSmith - [Location]** Contract Type: [Permanent/Temporary] Working hours: [ Full detail of working hours] As a Sales Assistant you’ll provide exceptional customer service and work independently or as part of a team to deliver our fantastic store standards. We want you, our customers, and our colleagues to be proud to share their...